Photocopier Field Service Engineer — Premium Tech & Service

Pure Talent Group; Essex; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Company car & fuel card

25 days holiday + bank holidays

Life Assurance (4× base salary)

Pension Scheme

Company sick pay

EyeCare support

Job summary

Pure Talent Group is seeking a Photocopier Field Service Engineer to cover the Essex/Cambridge region. You will deliver on-site support for MFDs/photocopiers, troubleshoot faults, and perform preventive maintenance to uphold service standards.

You’ll work both independently and with a team, maintain customer relationships, and logs, and play a key role in meeting SLAs while representing the company with professionalism.

Qualifications

• Proven field-based technical support experience in MFD/photocopier or transferable EPOS/IT hardware/ATM skills.
• Strong fault-finding and problem-solving abilities.
• Excellent communication and customer-facing skills.

Responsibilities

• Deliver technical support within SLA timeframes.
• Diagnose and resolve faults efficiently and accurately.
• Perform routine maintenance, updates and modifications.
• Assist with equipment installations and configuration.
• Log service calls accurately and promptly.
• Build and maintain relationships with key accounts and colleagues.

Skills

Field service experience

MFD/photocopier support

IT hardware

EPOS/ATM experience

Customer facing

Education

No specific degree required

Job description

Pure Talent Group is seeking a Photocopier Field Service Engineer to cover the Essex/Cambridge region. You will deliver on-site support for MFDs/photocopiers, troubleshoot faults, and perform preventive maintenance to uphold service standards.

You’ll work both independently and with a team, maintain customer relationships, and logs, and play a key role in meeting SLAs while representing the company with professionalism.