Photocopier Field Service Engineer

Concept Information Technology; Norwich; On-site; GBP 28,000 - 32,000; Full time

Job summary

A leading company in IT and managed document solutions is seeking a Photocopier Field Service Engineer for the East Anglia region. The role involves providing technical support, maintaining high customer satisfaction, and leading a team of technicians. Candidates with experience in MFP/copier environments are preferred, and the package includes a competitive salary, vehicle, and benefits.

Benefits

Vehicle

Laptop

Phone

25 days holiday

Pension

Qualifications

• Experience in a field technical support environment preferred.
• Ability to logically resolve issues quickly.
• Excellent communication skills for customer service.

Responsibilities

• Provide technical assistance within specified SLAs.
• Investigate and rectify faults effectively.
• Perform routine maintenance and updates.

Skills

Technical support

Problem-solving

Communication

Interpersonal skills

Job description

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Job Reference:

BBBH76101_1747731849

Job Views:

2

Posted:

20.05.2025

Expiry Date:

04.07.2025

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Job Description:

ROLE : Photocopier Field Service Engineer (Managed Print / Photocopiers)
LOCATION: East Anglia - NR / PE
PACKAGE: Up to £32,000 + bonus , vehicle , laptop, phone, 25 days holiday , pension etc

The Role

Working for a high-end premium IT, communication and managed document solutions provider your aim will be to provide customers with a professional and efficient technical support service, ensuring full customer satisfaction. Leads, guides and supports a team of Technicians to deliver a very high level of technical effectiveness, product knowledge and customer care

Key responsibilities and tasks:

· Provide technical assistance within timescales specified by SLAs
• Effectively investigate and rectify faults
• Perform routine maintenance and modifications/updates as required
· Provide support during installations
· Understand and be fully conversant with SLAs relating to assigned accounts
• Understand solutions in use and be able to carry out basic fault finding
· Back up colleagues when necessary – e.g., holiday, sickness, busy periods
· Log call details using the call logging system within agreed timescales
· Report reoccurring faults to enable proactive management of such faults
· Share expertise and technical information with team members
· Build relationships with key stakeholder accounts at all times
· Ensure boot stock and/or site stock is maintained at specified levels
· Attend product courses as requested to ensure knowledge base sufficient for

Applicant profile:

· Previous experience of working in a field technical support environment within the MFP/copier/print arena would be a distinct advantage although other break fix backgrounds will also be considered (EPOS / ATM / Coffee etc )
· Ability to think through problems in a logical manner to enable speedy and accurate resolution of issues
· Excellent communication and interpersonal skills to ensure first class customer service

Application
To apply for this position please follow the link on this page or send your CV .If you would like more information on this vacancy or any others we may have, please contact Nikki Foxall on 07536 058659