Photocopier Field Service Engineer

Concept Information Technology; Dover; On-site; GBP 28,000 - 32,000; Full time

Job summary

A leading provider in IT and managed print solutions seeks a Photocopier Field Service Engineer to deliver exceptional technical support and customer satisfaction. The role requires experience in the MFP/copier space, logical problem-solving, and outstanding communication to ensure service excellence. You will manage installations, maintenance, and lead a team of technicians, enhancing the overall effectiveness and service quality.

Benefits

Vehicle

Laptop

Phone

25 days holiday

Pension

Qualifications

• Experience in field technical support within MFP/copier/print.
• Excellent logical problem-solving skills.
• Strong communication and interpersonal skills.

Responsibilities

• Provide technical assistance within specified SLAs.
• Investigate and rectify faults effectively.
• Support during installations and routine maintenance.

Skills

Problem-solving

Customer service

Communication

Technical support

Job description

Role: Photocopier Field Service Engineer (Managed Print / Photocopiers)

Location: Kent / Dover / CT

Package: Up to £32,000 + vehicle, laptop, phone, 25 days holiday, pension, etc.

Job Description:

Working for a high-end premium IT, communication, and managed document solutions provider, your aim will be to provide customers with a professional and efficient technical support service, ensuring full customer satisfaction. You will lead, guide, and support a team of Technicians to deliver a high level of technical effectiveness, product knowledge, and customer care.

Key responsibilities and tasks:

1. Provide technical assistance within timescales specified by SLAs.
2. Investigate and rectify faults effectively.
3. Perform routine maintenance and updates as required.
4. Support during installations.
5. Understand and be fully conversant with SLAs relating to assigned accounts.
6. Understand solutions in use and carry out basic fault finding.
7. Support colleagues during holidays, sickness, or busy periods.
8. Log call details using the call logging system within agreed timescales.
9. Report reoccurring faults for proactive management.
10. Share expertise and technical information with team members.
11. Build relationships with key stakeholder accounts.
12. Maintain boot stock and site stock at specified levels.
13. Attend product courses to stay knowledgeable.

Applicant profile:

1. Previous experience in a field technical support environment within the MFP/copier/print arena.
2. Logical problem-solving skills for quick and accurate issue resolution.
3. Excellent communication and interpersonal skills for first-class customer service.

Application:

To apply, follow the link on this page or send your CV. For more information, contact Nikki Foxall at 07536 058659.