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Photocopier Field Engineer

Sharp

Chester

On-site

GBP 25,000 - 35,000

Full time

Today
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Job summary

A leading technology firm is seeking a Customer Support Engineer to provide service in North Wales and Chester. The role involves installing, maintaining, and repairing multi-function photocopiers, along with providing training and support. Ideal candidates have experience with networking and possess strong analytical skills. A valid driving license is required, and a company vehicle is provided.

Benefits

Company vehicle
Sociable working hours

Qualifications

  • Experience as a Field Service Photocopier Engineer managing installations and repairs.
  • Understanding of networking requirements for multifunction devices.
  • Excellent analytical skills for troubleshooting electromechanical faults.

Responsibilities

  • Attend requests to repair and maintain multifunction network devices.
  • Provide training and support for hardware and software.
  • Manage vehicle stock and ensure adherence to KPIs.

Skills

Field Service Experience
Networking
PC Literacy
Analytical Problem-solving
Knowledge of Microsoft Products

Education

Industry recognised technical qualifications

Tools

Papercut
Job description
Overview

We are looking to recruit a Customer Support Engineer/Photocopier Engineer to cover North Wales, Chester and Liverpool areas.

As a Customer Support Engineer, you will be the face of Sharp Business Systems, attending customer sites, providing first class service by preparing, installing, maintaining, servicing and repairing a range of multi-function photocopier devices and software.

Our engineers work sociable hours (Monday - Friday, office hours).

A company vehicle is provided, and a full driving licence is required.

Responsibilities
  • Attend requests to repair, install and maintain multi-functional network devices (MFDs) and other products including software, supplied by Sharp Business Systems and dealers
  • Prepare and set up MFDs/Products associated with SHARP portfolio
  • Refurbish second-hand MFDs/Products
  • Connect equipment to customers PCs and networks by installing print drivers on servers and local PCs. Set up scanning and other functionality over the network
  • Diagnose and resolve advanced network MFD related issues
  • Provide relevant training on both hardware and software
  • Provide support and cover when necessary for other roles
  • Ad hoc tasks to assist the operation of logistics and service support
  • Manage stock on vehicles/site as appropriate
  • Perform to KPIs in line with company policies.
Person specification
  • Experience as a Field Service Photocopier Engineer: installing, maintaining, and repairing equipment, MFP/MFD
  • Experience of networking is required
  • Experience with Sharp equipment is ideal but not essential.
  • Competent in the use of PCs, laptops, and tablets
  • Experience with Papercut is advantageous
  • Familiar with working to KPIs or SLAs
  • Excellent knowledge of Microsoft products ie: Word and Excel
  • Ability to understand and use bespoke software
  • Industry recognised or other technical qualifications within the print sector
  • Analytical problem-solving approach to electromechanical faults
  • Valid driving license
About Sharp UK

Sharp UK provides innovative print, software, managed solutions and IT services. Today we are a leading manufacturer of digital information technologies working in partnership with our customers to deliver innovative applications within their chosen sector. We not only strive to continually evolve, we are also committed to contributing to the culture and the well-being of people all over the world with our unique technologies.

As part of the globally recognised and trusted Sharp Corporation, we are at the forefront of technical innovation ensuring that we can fulfil all printing and copying requirements.

Our current portfolio of hardware products ranges from space-saving MFPs through to exceptionally versatile high-speed production print systems. We also supply a wide range of software solutions, which combines with our premium level service support to offer our customers a powerful Managed Print Service (MPS). Our IT Services support organisations of all sizes in building and maintaining a reliable and resilient IT infrastructure

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