Phone Shop Specialist — Flexible Hours & Inclusive Team

Tesco; Pontypool; On-site; GBP 19,000 - 21,000; Full time

Benefits offered by this job

Disability Confident Leader

Flexible working

Job summary

Tesco Phone Shop in the United Kingdom seeks a dedicated colleague to deliver friendly, natural service, helping customers choose mobile products and services. You will support phone and contract setups, assist across the store, and contribute to great customer experiences.

Expect shifts within availability windows, with a minimum of 12 hours per week and opportunities to grow. This role emphasizes teamwork, adaptability, and delivering value to customers daily.

Qualifications

• Experience delivering friendly, professional service to customers.
• Ability to work as part of a retail team in a fast-paced environment.
• Strong communication and listening skills to understand customer needs.
• Comfort with basic mobile products, services, and tech questions.

Responsibilities

• Provide friendly, natural service and get to know customers.
• Support Phone Shop and wider store with flexible product and service help.
• Assist with phone setups, contracts, and technical queries.
• Make customer-focused decisions to support service, sales and store performance.
• Build rapport quickly to ensure customers leave with a positive experience.
• Contribute to a positive team culture and assist colleagues as needed.

Skills

Customer service

Teamwork

Communication

Tech literacy

Job description

Tesco Phone Shop in the United Kingdom seeks a dedicated colleague to deliver friendly, natural service, helping customers choose mobile products and services. You will support phone and contract setups, assist across the store, and contribute to great customer experiences.

Expect shifts within availability windows, with a minimum of 12 hours per week and opportunities to grow. This role emphasizes teamwork, adaptability, and delivering value to customers daily.