Phone Shop Specialist — Flexible Hours & Great Service

Tesco; Heanor; Sur place; GBP 19 000 - 21 000; Temps partiel

Résumé du poste

Tesco Phone Shop Colleague role in the UK offers variety, teamwork and daily challenges in-store. You’ll help customers choose mobile products, set up contracts and resolve tech queries.

You’ll work within availability windows, with a guaranteed minimum of 12 hours per week and flexible working options. The role emphasizes friendly service and building rapport with customers.

Tesco is committed to inclusion and flexible working conversations during the application process.

Responsabilités

• Providing friendly, natural service and getting to know your customers
• Providing flexible support across the Phone Shop and wider store, including helping customers choose the right mobile products and services, completing phone and contract setups, and supporting customers with a range of tech queries.
• Making customer focused decisions and completing key store routines
• Understanding how your role supports great service, strong sales, waste reduction and overall store performance
• A passion for delivering great service, greeting every customer with a smile, and serving them with pride while helping them find the right mobile products and solutions.
• The ability to build rapport quickly so customers leave feeling confident, supported, and having had a great experience in the Phone Shop.
• The initiative to make the right decisions for customers, whether you’re solving a tech query, recommending a product, or supporting with a contract setup.
• A positive, team-focused approach, communicating openly, working well with colleagues across the store, having fun, and celebrating success together.

Description du poste

Tesco Phone Shop Colleague role in the UK offers variety, teamwork and daily challenges in-store. You’ll help customers choose mobile products, set up contracts and resolve tech queries.

You’ll work within availability windows, with a guaranteed minimum of 12 hours per week and flexible working options. The role emphasizes friendly service and building rapport with customers.

Tesco is committed to inclusion and flexible working conversations during the application process.