Phone Shop Manager - Reading

ENGINEERINGUK; Reading; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a dynamic manager to lead a team in delivering exceptional customer service and sales. This role involves engaging with customers, coaching team members, and ensuring a great shopping experience. You'll play a crucial role in driving sales growth and operational excellence while fostering a culture of teamwork and respect. With a commitment to diversity and inclusion, this position offers a chance to make a real impact in the community and within the organization. Join a company that values your contributions and provides excellent benefits to support your well-being.

Benefits

20 days holiday plus personal day

Flexible working

10% off and 15% at pay day weekends

Access to wellbeing services

Life cover of five times your pay

Award-winning pension with matching contributions

Uniform provided

Access to colleague networks

Qualifications

• Proven leadership skills with a focus on customer satisfaction and team engagement.
• Experience in retail management and sales strategies.

Responsibilities

• Lead and motivate the team to enhance customer experience and sales.
• Manage costs and control waste while achieving budget targets.

Skills

Customer Focus

Teamwork

Decision Making

Interacting with People

Job description

You will need to login before you can apply for a job.

Sector: Retail and Wholesale

Role: Manager

Contract Type: Permanent

Hours: Full Time

About the role

You will lead and motivate your team to communicate with our customers, offering expert sales advice and support to ensure that we sell them the best deal that meets their requirements, delivers unbeatable value, a great shopping experience, and earns their lifetime loyalty.

You will be responsible for:

1. Listening to customers and acting on their feedback in a timely manner, following up on all complaints ensuring your team is clear on the role they play in improving the shopping experience based on customer feedback.
2. Delivering a great shopping trip for customers every day, ensuring your team works effectively as per the Tesco operating model.
3. Engaging your team to deliver the best availability for customers throughout the day, spending time with the Stock and Admin manager to ensure that weekly RFID counts are completed.
4. Encouraging your team to be passionate about our products, ensuring that our product range is presented well, maintaining correct handling and storage routines.
5. Creating a first impression in your area for customers that you can be proud of, coaching your team to maintain shelf standards in the most efficient way.
6. Leading the service culture in your department, always role modelling helpful and friendly service behaviours and demonstrating your enthusiasm to do what is right for our customers.
7. Controlling costs in your department and delivering your budgets, leading your team to minimise all aspects of waste and complete waste routines accurately.
8. Working with the business to grow sales, ensuring the successful implementation of scheduled range and merchandising activities in your department.
9. Engaging your team to participate in bringing benefits to the local community, encouraging them to actively participate in our local community strategies.

You will need

1. Ensuring your team is trained and has the confidence to approach customers and give them unbeatable value by selling the right products at the right price.
2. Working shoulder to shoulder with your team, your Area Manager, and the management team to coach on what good looks like for the Phone Shop, achieving shared success.
3. Celebrating success with your team and having pride in their achievements, being a caring manager and treating everyone with respect.

Behavioural Skills:

1. Interacting with People - Establishing relationships and maintaining contacts with people from a wide variety of backgrounds.
2. Customer Focus - Understanding the needs of the internal or external customer and keeping them in mind when taking actions or making decisions.
3. Decision Making - Making decisions at the appropriate time, taking into account the needs of the situation, priorities, constraints, and the availability of necessary information.
4. Teamwork - Working co-operatively with others to achieve a common goal.

What's in it for you?

We offer excellent benefits that help make Tesco a great place to work. These include but aren't limited to:

1. Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays).
2. Request flexible working from day one.
3. Get 10% off and 15% at pay day weekends - save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home.
4. Access to free wellbeing services with a range of resources to support your mind, body, and life.
5. Exclusive colleague deals on handsets and sims - these amazing deals can also be shared with your family and friends.
6. Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%.
7. Benefits to suit you, choose what you use - from discounts and shares to cycle to work schemes.
8. Uniform provided and policies to support you for all of life's moments, big and small.
9. Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds.

About Us

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities, and planet a little better every day'.

Diversity, equity, and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we're a place where Everyone's Welcome.

For more information about us please visit www.tescoplc.com.