Phone Shop Manager - - Prestatyn Superstore & Mold Superstore (Dual Site)

Tesco Hungary; Prestatyn; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading retail company seeks a motivated leader to oversee a team, ensuring outstanding customer service and engagement. You will be responsible for creating an excellent shopping experience while driving team performance and adherence to company standards. The role emphasizes customer loyalty and community engagement, inviting diverse candidates to apply.

Qualifications

• Experience in team leadership and customer engagement.
• Ability to foster a service culture and promote customer satisfaction.

Responsibilities

• Lead and motivate team to ensure excellent customer service.
• Oversee effective operations following Tesco standards.
• Collaborate with management to achieve sales growth.

Skills

Interacting with People

Customer Focus

Decision Making

Teamwork

Job description

Availability Window

Days	From time	To time
Mon	10:00:00	19:00:00
Tue	10:00:00	19:00:00
Thu	10:00:00	19:00:00
Fri	10:00:00	19:00:00
Sat	09:00:00	19:00:00

You will lead and motivate your team to communicate with our customers, offering expert sales advice and support to ensure we sell them the best deal that meets their requirements, delivers unbeatable value, provides a great shopping experience, and earns their lifetime loyalty.

Should you be successful in your application, your offer will be conditional upon providing your bank account details before your start date.

• You will listen to customer feedback and act on it promptly, following up on complaints, and ensuring your team understands their role in improving the shopping experience based on customer feedback.
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• You will ensure a great shopping trip for customers daily, overseeing your team to work effectively as per Tesco operating standards.
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• You will collaborate with the Stock and Admin manager to ensure weekly RFID counts are completed, and promote excellent product availability.
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• You will encourage your team to be passionate about our products, maintaining proper handling and storage routines, and presenting our range well.
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• You will create a positive first impression in your area, coaching your team to maintain shelf standards efficiently, ensuring products are visible and accessible.
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• You will foster a service culture, role-model helpful and friendly behaviors, and demonstrate enthusiasm for doing right by our customers.
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• You will control costs, deliver budgets, and minimize waste through accurate routines.
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• You will work with the business to grow sales, implementing planned range and merchandising activities.
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• You will engage your team in community benefits, encouraging participation in local strategies.

• You will ensure your team are trained and confident to approach customers, selling the right products at the right price to deliver unbeatable value.
• You will work closely with your team, Area Manager, and management to define standards for the Phone Shop, collaborating for success.
• You will celebrate successes, be a caring leader, and treat everyone with respect, helping your team excel for customers and staff.

Behavioural Skills:

• Interacting with People
  • Building relationships with diverse individuals.
• Customer Focus
  • Understanding and prioritizing customer needs in decision-making.
• Decision Making
  • Making timely decisions considering the situation and available information.
• Teamwork
  • Working cooperatively to achieve goals.

Our vision at Tesco is to become every customer's favorite way to shop, whether at home or on the move. Our core purpose is 'Serving our customers, communities, and planet a little better every day'. We aim to act responsibly and sustainably for all stakeholders and the environment.

Diversity, equity, and inclusion (DE&I) at Tesco mean everyone should feel represented and free to be themselves. We welcome all backgrounds and identities.

We support flexible working arrangements to accommodate different life situations, whether you're starting your career, caring for others, nearing retirement, or pursuing passions. Please discuss your needs during the application process.

We are a Disability Confident Leader and committed to an inclusive, accessible recruitment process. For support details, please click here.

Please note, Tesco recruits individuals who have passed the school leaver's age. Check your country's age requirements here. Candidates over 18 are only accepted for roles involving early mornings, late nights, or specific areas like warehouse, alcohol, bakery, or driving.

High application volumes may lead to early role closures; we will only provide feedback to interviewed candidates.

For more about us, visit www.tescoplc.com.