Phone Shop Manager: Lead, Delight & Drive Sales

Tesco UK; Pontypool, Newport; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading retail company in the UK seeks a dedicated team leader to enhance customer experience at their Pontypool location. The role involves motivating the team to deliver excellent service, optimizing departmental operations, and ensuring product availability. The ideal candidate will have a background in retail management with strong communication skills and a passion for customer service. Emphasizing community involvement, this position is pivotal in fostering a customer-centric culture while achieving sales targets.

Qualifications

• Experience in retail management or customer service leadership.
• Ability to motivate and engage a team.
• Strong understanding of customer needs and service improvement.

Responsibilities

• Lead and motivate your team to ensure outstanding customer service.
• Engage your team to deliver the best availability for customers.
• Coach your team on effective customer interactions and product presentation.
• Control costs and manage budgets efficiently.

Skills

Interacting with People

Customer Focus

Decision Making

Teamwork

Job description

A leading retail company in the UK seeks a dedicated team leader to enhance customer experience at their Pontypool location. The role involves motivating the team to deliver excellent service, optimizing departmental operations, and ensuring product availability. The ideal candidate will have a background in retail management with strong communication skills and a passion for customer service. Emphasizing community involvement, this position is pivotal in fostering a customer-centric culture while achieving sales targets.