Phlebotomy Nurse Lead | Norfolk and Norwich University Hospitals NHS Foundation Trust

Norfolk and Norwich University Hospitals NHS Foundation Trust; Norwich; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading NHS trust in Norwich is seeking an experienced individual for a leadership role in its phlebotomy department. The ideal candidate will have a nursing background, effective communication skills, and a keen understanding of operational needs. This full-time position offers extensive NHS benefits, including flexible working hours and support for career development.

Benefits

Flexible working hours

Discounted gym memberships

Excellent pension scheme

Support in career development

Qualifications

• Experience in managing clinical services.
• Ability to communicate effectively across various platforms.
• Understanding of data collection and analysis.

Responsibilities

• Lead the phlebotomy service and provide technical advice.
• Ensure high-quality service organization.
• Manage and coordinate staff effectively.

Skills

Leadership

Communication

Tact and Diplomacy

Analytical Skills

Education

Nursing Background

Job description

Overview

The Phlebotomy Department at the Norfolk and Norwich University Hospital (NNUH) is part of the Eastern Pathology Alliance (EPA), a managed Pathology network involving NNUH, the James Paget University Hospitals NHS Foundation Trust and the Queen Elizabeth Hospital Kings Lynn. The Phlebotomy department provides a phlebotomy service at NNUH, covering daily ward-based phlebotomy on a 7 day per week basis and outpatient phlebotomy on the NNUH site. All staff are expected to model NNUH’s PRIDE values of People focused, Respect, Dedication, Integrity and Excellence, and to support delivery of a high quality, safe and compassionate healthcare service.

This is a full time substantive opportunity in a busy hospital department in a leadership role. We are seeking a candidate from a nursing background who can apply clinical skills to support the phlebotomy service and develop leadership skills in managing a busy service.

Responsibilities

The post holder will:

• Act as technical and operational lead for Phlebotomy at NNUH and be the primary point of contact for technical and clinical advice and expertise for Phlebotomy.
• Ensure the provision of a high quality phlebotomy service by organising the service and liaising with multiple users across the Trust.
• Act as line manager for a team of approximately 40 staff and coordinate a sub team of approximately 10 bank staff.

Qualifications and Skills (Essential)

• To communicate departmental and Trust initiatives and issues to staff via regular staff meetings, one-to-one discussions and written communication (electronic or printed).
• To represent Phlebotomy at Trust and regional levels by attending meetings and collaborating on service improvement projects, including proposing and developing business cases and presenting to senior EPA and NNUH divisional management and other NHS providers and external agencies as required.
• Provide a high level of tact, diplomacy and persuasive skills when dealing with inquiries within the Trust and with other NHS providers and external agencies.
• To work with Senior EPA management, Trust management and other stakeholders to develop plans and implement projects related to phlebotomy services.
• Process and communicate complex data to facilitate dissemination and collection of information within the department and develop effective communication processes.
• Define data collection strategies using various methods to measure and assess service demands, analyse findings, identify improvements and respond with strategies for changing service demands.

Additional Information

We offer a full range of NHS benefits and discounts, plus:

• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream – access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH site
• Free 24-hour confidential counselling support
• On-site Nursery
• On-site cafes with staff discounts
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

Organisation and Context

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people in Norfolk and surrounding areas. We are a teaching and research hospital, home to state-of-the-art facilities such as the Quadram Institute. We collaborate with the University of East Anglia to provide teaching opportunities for staff and placement opportunities for students. Our workforce represents 94 countries.

We are a friendly, collaborative hospital and home to N&N Hospitals Charity.

Closing

This advert closes on Sunday 12 Oct 2025.