Phlebotomy Nurse Lead

NHS; Norwich; On-site; GBP 38,000 - 47,000; Full time

Job summary

A prominent NHS Trust in Norwich seeks a Phlebotomy Manager to lead a team of 40 in delivering high-quality phlebotomy services. This full-time role requires nursing experience, management skills, and proficiency in venepuncture. You will act as the primary contact for technical advice and coordinate service provision, demonstrating the Trust's values. Competitive salary and NHS benefits included.

Benefits

Flexible working hours

Discounted gym memberships

Excellent pension scheme

On-site nursery

Qualifications

• Experience in recruitment and interviewing.
• Knowledge of venepuncture techniques.
• Experience in setting and planning rosters.

Responsibilities

• Lead and coordinate the phlebotomy service at NNUH.
• Represent the Phlebotomy department at Trust level.
• Develop plans and implement projects related to phlebotomy.

Skills

Venepuncture proficiency

Management skills

Effective communication

Analytical skills

Education

Level 5 Qualification in management

Registered Nurse (Level 1)

Job description

Overview

The Phlebotomy Department based at the Norfolk and Norwich University Hospital (NNUH) is part of the Eastern Pathology Alliance (EPA), a managed Pathology network involving NNUH, the James Paget University Hospitals NHS Foundation Trust and the Queen Elizabeth Hospital Kings Lynn. The Phlebotomy department is responsible for the provision of a phlebotomy service at NNUH only, covering daily ward-based phlebotomy on a 7 day per week basis as well as outpatient phlebotomy on the NNUH site. All staff are expected to act as a role model to others and demonstrate NNUH\'s PRIDE values of People focused, Respect, Dedication, Integrity and Excellence.

Main duties

This is a full time substantive opportunity in a leadership role within a busy hospital department. We are seeking a candidate from a nursing background who can apply clinical skills to support the phlebotomy service and develop leadership skills in managing a busy service.

The post holder will act as technical and operational lead for Phlebotomy at NNUH and be the primary point of contact for technical and clinical advice and expertise. The role ensures provision of a high quality phlebotomy service, coordinating the service and liaising with multiple users across the Trust. The phlebotomy manager is line manager for a team of approximately 40 people and coordinates a sub team of approximately 10 bank staff.

About us

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff. The NNUH is a large NHS trust providing acute care for around one million people and is a teaching and research hospital. We are at the forefront of innovation and are home to facilities such as the Quadram Institute.

We offer NHS benefits and the following additional opportunities: Flexible working hours; Fast Track Staff Physiotherapy Service; Multi Faith prayer room; Discounted gym memberships; Excellent pension scheme and annual leave; Wagestream; Free Park & Ride; Free 24-hour confidential counselling support; On-site Nursery; On-site cafes with staff discounts; Support in career development; Flexible staff bank; Salary Sacrifice schemes including lease cars, Cycle to Work and home electronics.

Details

Date posted: 23 September 2025

Pay scheme: Agenda for Change

Band: Band 6

Salary: £38,682 to £46,580 per annum

Contract: Permanent

Working pattern: Full-time, Flexible working

Reference number: 234-25-E0469-A

Job locations: Norfolk and Norwich University Hospital, Colney Lane, Norwich NR4 7UY

Job responsibilities

The following skills and experience are essential:

• Communicate department and Trust initiatives and issues to staff via regular meetings, one-to-one discussions and written communication (electronic or printed).
• Represent Phlebotomy at Trust and regional level by attending meetings, collaborating on service improvement projects, developing business cases and presenting to senior management and external agencies.
• Demonstrate tact, diplomacy and persuasive skills in enquiries within the Trust and with other NHS providers and external agencies.
• Work with Senior EPA management, Trust management and other stakeholders to develop plans and implement projects related to phlebotomy services.
• Process and communicate complex data to facilitate dissemination and collection of information within the department and develop effective communication processes.
• Define data collection strategies using various methods to measure service demands, analyse improvements and develop strategies for change.

Please refer to the Job Description for the full specification of responsibilities and requirements for this post.

Qualifications and experience

Essential qualifications and experience:

• Level 5 Qualification in management or equivalent experience in a management role.
• Trained and competent to perform venepuncture, with knowledge of venepuncture techniques and other clinical skills.
• Registered Nurse (Level 1).
• Experience in recruitment and interviewing.
• Experience of procurement.
• Experience in setting and planning rosters and organising staff.

Attitude/aptitude:

• Effective role model, demonstrating NNUH\'s PRIDE values.
• Understanding and commitment to Equality, Diversity and Inclusion.

Additional information

Disclosure and Barring Service (DBS): This post is subject to the Rehabilitation of Offenders Act and a DBS check will be required.

UK Registration: Applicants must have current UK professional registration.

Employer details

Employer: Norfolk and Norwich University Hospital

Address: Colney Lane, Norwich NR4 7UY