Phlebotomy Manager | NELFT NHS Foundation Trust

North East London NHS Foundation Trust; Grays; On-site; GBP 45,000 - 55,000; Full time

Job summary

A healthcare provider in London is seeking a Community Phlebotomy Manager to oversee the phlebotomy service across various settings. Responsibilities include managing the team, ensuring high-quality service delivery, and promoting collaborative work within healthcare professionals. Ideal candidates should have experience in service management and a commitment to patient care. This position requires effective communication and strategic leadership skills.

Qualifications

• Experience in phlebotomy service management and team leadership.
• Ability to develop and implement service improvements and manage budgets and resources.
• Understanding of risk management, audit requirements, and HR processes related to healthcare teams.

Responsibilities

• Manage day-to-day operations of the phlebotomy service.
• Deliver a client-focused service promoting good customer relations.
• Lead service development and transformation efforts.

Skills

Phlebotomy service management

Team leadership

Communication skills

Stakeholder engagement

Service improvement

Job description

Overview

An exciting opportunity has arisen for a Community Phlebotomy Manager Band 6 within NELFT.

We are seeking a leader to manage and develop the phlebotomy service across clinic-based and domiciliary settings in Basildon, Brentwood, and Thurrock, while promoting patient-focused, high-quality service delivery.

Responsibilities

• Provide overall day-to-day management and running of the phlebotomy service, both clinic-based and domiciliary, and develop/transform the service as required.
• Deliver a client-focused service that promotes good customer service and effective working relationships.
• Work with line managers and stakeholders to ensure targets are reached; monitor progress of investment projects and provide updates/reports as necessary.
• Provide line management to direct supports and be responsible for leadership and management of the phlebotomy service across South West Essex.
• Support peers to be effective team members while working on own initiative; foster collaborative working with other health and social care professionals and agencies.
• Lead service development/transformation, including new opportunities for investment and quality improvement projects; report regularly to the Operational Lead on compliance/non-compliance of standards.
• Ensure safe staffing levels via health rostering, leave and attendance management; monitor waits and delays and report issues to the Operational Lead.
• Manage recruitment, selection, retention, induction of permanent and temporary staff, and the phlebotomy budget within the financial envelope; obtain quotes for equipment and approve purchases and invoices.
• Represent phlebotomy services at relevant meetings; provide advice/information, and lead on service development and transformation in line with new initiatives locally, across the MSECC, and nationally.
• Maintain organisational knowledge of Trust protocols and procedures; ensure accurate records for audit purposes; support risk management at team level (accident/incident reporting, risk assessment, and updating the Trust risk register).
• Demonstrate professional curiosity and act on findings; manage business continuity and effectiveness of services.
• Lead the phlebotomy service in alignment with Trust values and participate in ongoing collaboration with colleagues, patients, and carers.

Qualifications and Requirements

• Experience in phlebotomy service management and team leadership.
• Ability to develop and implement service improvements and manage budgets and resources.
• Strong communication and stakeholder engagement skills; commitment to collaborative working with health and social care professionals.
• Understanding of risk management, audit requirements, and HR processes related to healthcare teams.
• Appointment will be subject to the Trust’s induction, probationary period, and adherence to policies; High Cost Area Supplement applies where eligible.

Additional Information

• Starting with NELFT: new starters undergo induction at the Trust head office in Rainham, Essex, with comprehensive onboarding and mandatory training.
• Probationary Period: this post is subject to probation.
• Engagement: we encourage applications even if you do not meet all criteria; some posts close early to limit applications.
• Certificates of Sponsorship: this Trust is a registered sponsor; eligibility under UKVI points-based system should be checked; HCAS is not included in sponsorship salary calculations.
• Use of AI: see attached document regarding acceptable use of AI during recruitment.
• Advert closes on Wednesday 8 Oct 2025.