Pharmacy Technician - Parkside Practice (Green Road)

Integrated Care System; Reading; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading healthcare provider is seeking a motivated Pharmacy Technician to join their Pharmacy Team in Reading. The successful candidate will be responsible for providing specialist medicines management advice, supporting GPs and patients in enhancing the quality of care and medication processes. This role offers a dynamic working environment and opportunities for professional development, ideally suited for someone with a strong background in pharmacy services.

Benefits

Professional development opportunities

Supportive team environment

Qualifications

• Registered pharmacy technician with GPhC.
• Experience in primary care, community, or hospital pharmacy.
• Evidence of continued professional development.

Responsibilities

• Provide medicines management advice to GPs and health professionals.
• Engage proactively with patients on medication queries.
• Audit activities to optimize medication safety and resource use.

Skills

Excellent verbal and written communication

Organizational skills

Clinical pharmacy knowledge

Computer literacy

Attention to detail

Education

Professional registration with GPhC

BTEC/NVQ level 3 in pharmaceutical sciences

Job description

Pharmacy Technician - Parkside Practice (Green Road)

Location - Parkside Surgery,Green Road, Reading no hybrid working available

Salary - - Dependent on experience

An excitingopportunity has arisen for a Pharmacy Technician to join our established PharmacyTeam in the Wokingham North Primary Care Network.

You will be basedat Parkside Surgery, Green Road, although you may be occasionally asked to workflexibly across our two other Practices, Woodley Centre Surgery and WargraveSurgery. You will work alongside our committed and supportive team of ClinicalPharmacists and Pharmacy Technicians and be part of a local Pharmacy Network.

Main duties of the job

We are looking for a motivated and forward-thinking Technician.You will provide specialist medicines management advice to GPs and other health professionals to promote the safe, cost-effective, and high-quality use of medicines in all prescribing decisions. You will be a first point of contact for patients with medication queries. The role also focuses on improving the repeat-prescribing process and relieving clinical workload pressures.

Clinical supervision and mentorship will be provided. We are looking for candidates who are enthusiastic and adaptable to change, with excellent clinical skills and a good level of competence in use of I.T. Candidates should exhibit good organisational skills and the ability to communicate effectively with a wide range of healthcare professionals, patients, families, and carers.

About us

Wokingham North PCN comprises 3 GP surgeries with a total population of 38,000 patients and we aspire to be a progressive and innovative team, working collaboratively to share best practice and to delivery excellent clinical pharmacy services to our patients.

Job responsibilities

Reconcile the medications of patients whose careis transferred back to primary care in a timely and effective manner liaisingwith patients and other providers to ensure patients receive appropriatemedication on discharge

Proactively engage with patients whose care hasbeen transferred to reduce potential readmission including identifying andrectifying unexplained variation

Work with pharmacy service team to develop andimplement systems to ensure the effective and continuous supply of medicationto high-risk patients

Work with pharmacy service team to develop andimplement systems to ensure safe and effective management of high-riskmedication

Work with pharmacy service team to develop andimplement changes to medicines in line with MHRA alerts, product withdrawal andother local or national guidance

Provide feedback and seek advice from pharmacistfor patients where the post holder has clinical concerns around competence tosafely manage their medications

Manage requests to prescribe medication fromspecialists in line with Berkshire West formulary and locally agreed guidelines

Update patient medication records in line withincoming clinical correspondence

Refer patients to their community pharmacist forsupport with using their medicines

To provide advice to GPs, staff and patients inchanges to prescribing to support the improvement of prescribing safety,quality and cost effectiveness.

To respond to medication queries from patientsand staff in a professional manner referring to the appropriate clinician inaccordance with protocols and personal and professional boundaries.

Provide support to patients to maximise thebenefit from their medication

Provide telephone support for patients withmedication queries

Provide professional telephone and writtenadvice and support to patients and their carers

To maintain full and complete records of allpatient contacts using appropriate clinical templates and coding

Carry out medication reviews for patients on 3or less medications

Create and run searches to ensure patients arekeeping up with monitoring.

Auditand risk stratification

Participate in audit activities to optimise medicinessafety and the use of prescribing resource

Feedback results of clinical audit activities in areasagreed with GP practice and PCN teams

Make recommendations based on the outcomes of audit andshared learning activities

OperationalPerformance

Work collaboratively to help develop and promotea positive working culture, including involvement in developing, improving andpromoting the pharmacy service

Ensure adherence to efficient administrativeprocesses within the pharmacy service

PersonalContribution

Maintain productive relationships encouragingthe giving and receiving of regular feedback to create and maintain a cultureof constantly seeking to refine and improve the service and learn together

Engagement with patients, internal and externalstakeholders

Engage with users of the service to understandpeoples experience of the service and to measure levels of satisfaction

Maintaining a record of ownpersonal and/or professional development

Responsibility for own development, learning andperformance and demonstrating skills and activities to others who areundertaking similar work

Quality

Manage own time, workload andresources

Support training and development ofadministrative staff to support pharmacy service in line with protocols andprocedures

Work within risk management and health andsafety policies and procedures within GP practices and other providers

Adhere to a robust process for recordinglearning events, complaints, accidents and significant events

Provide support to assist with thedevelopment and management of any changes or new processes and systems thatneed implementing.

Carry out any other appropriate duties asdetermined by the organisation.

Confidentialityand Data Protection

You may gain knowledge of a highlyconfidential nature relating to the private affairs, diagnosis and treatment ofpatients, information affecting members of the public, matters concerning staffand details of items. Under nocircumstances should such information be divulged or passed to any unauthorizedperson. This includes holding conversations with colleagues concerning patientsor staff in situations where the conversation may be overheard. All patientidentifiable information must be handled in a way that is compliant with thelaw and respects patients right to privacy and confidentiality at all times.Breaches of confidence will result in disciplinary action which may involvedismissal.

Our policies and practices aredesigned to ensure equality of opportunity in employment and service delivery.All staff are expected to comply with these policies and practices includingbut not limited to supporting the equality, diversity and rights of patients,carers and colleagues; acting in a way that recognizes the importance ofpeoples rights, interpreting them in a way that is consistent with practiceprocedures and policies, and current legislation; respecting the privacy,dignity, needs and beliefs of patients, carers and colleagues and behaving in amanner which is welcoming to and of the individual, is non-judgmental andrespects their circumstances, feelings, priorities and rights

Useof new technology

We will make use of computertechnology. Staff should expect to use automated information systems in theirwork in order to improve quality and co-ordination of services, and to enablefaster and more accurate communication within and outside of the organisation.

Healthand Safety

Perform duties in such a way that accidents to themselves and to othersare avoided, and to cooperate in maintaining their place of work in a tidy andsafe condition, thereby minimising risk. Employees will, therefore, refer anymatters of concern through their respective teams. Similarly, it is eachpersons responsibility to ensure a secure environment and bring any breachesof security to the attention of their managers. All staff to abideby all health and safety matters and keep up to date on Health and SafetyRegulations and legislation.

Trainingand Development

A responsibilityto undertake statutory and mandatory training. In accordance with the Trainingand Development Policy staff are expected to actively participate in theappraisal system and using this process to develop a Personal Development Plan(PDP).

ASSESSMENTCRITERIA

Knowledgeand Understanding

Relevanttheoretical and practical knowledge of Primary Care Networks, GeneralPractice and evidence-based medicine

Understandingof NHS long term plan and priorities relevant to primary care

Awarenessof systems to support management of patients in a primary care setting,delivering pharmaceutical input and support in the context of pathways ofcare and the business of the organisation(s)

Awarenessof funding systems to enable GP clinical pharmacist services to assistdelivery of PCN and NHS priorities and requirements for financial balance andquality

Goodclinical pharmacy knowledge including terminology

An appreciation of the nature of primary care prescribing, conceptsof rational prescribing and strategies for the improvement ofprescribing

Knowledgeand understanding of pharmacy law, ethics and current legislation

Ableto maintain confidentiality

Abilityto use own initiative, discretion and sensitivity

Skills and Competencies

Computer literate with an ability to usethe required GP clinical systems

Able to analyse and interpret prescribing data

Has attention to detail, able to work accurately, identifying errorsquickly and easily

Able to effectively manage allocated resources

Has a planned and organised approachwith an ability to prioritise their own workload to meet strict deadlines

Able to think analytically; anticipatingobstacles and thinking ahead; using analytical techniques to draw logicalsolutions to problems

Excellent verbal and written communication skills with team members,patients, carers, and other healthcare professionals, whilst recognising peoplesneeds for alternative methods of communication

Influencing and negotiating skills

An excellent understanding of data protection and confidentialityissues

Attributes

Works effectively independently and as a member of a team

Flexible approach to meet service needs and ensure a stakeholderfocused response

Self-motivated and proactive

Commitment to improve skills and ability in new areas ofwork

Able to undertake the demands of the post with reasonableadjustments if required

Independently mobile to be able to workacross several sites and travel to meet with stakeholders

Flexibility and ability to cope with uncertainty andchange

Demonstrate ability to work in a busy environment; ability to dealwith both urgent and important tasks and to prioritise effectively whilstalso supporting others

Person Specification

Qualifications

• Professional registration with GPhC
• BTEC/NVQ level 3 or equivalent in pharmaceutical sciences
• Evidence of continued professional development (CPD)
• Evidence of continued professional development

Experience

• Experience of working as a qualified, registered pharmacy technician in primary care, community or hospital pharmacy
• Demonstrate ability to influence and persuade partners and stakeholders of the respective merits of different options, innovations, new opportunities and challenges
• Excellent time keeping and prioritisation skills
• Ability to work under pressure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.