Pharmacy Technician for Planned Care and LCW Medicines Management

NHS; London; On-site; GBP 28,000 - 35,000; Full time

Job description

Pharmacy Technician for Planned Care and LCW Medicines Management

This is a unique and rewarding opportunity to join London Central & West Unscheduled Care Collaborative (LCWUCC).

The potholder will play an essential role in a GP practice and wider medicines management initiatives across LCW services, contributing to safe, effective, and cost-efficient use of medicines.

Ideal for a GPhC-registered pharmacy technician with experience in primary care, hospital, or community settings, and a passion for improving patient outcomes.

Experience with systems such as SystmOne, and familiarity with national frameworks (NICE, GPhC, CQC) is advantageous but not essential.

You will be supported to thrive in a role that values patient-first thinking, collaboration, and innovation.

Main duties of the job

The role involves a wide range of responsibilities, including medicines reconciliation, supporting medication reviews, auditing, controlled drug compliance, and prescribing safety initiatives.

The successful candidate will work alongside a supportive multidisciplinary team, including GPs, pharmacists, nurses, and governance leads, with opportunities to shape medicines optimisation work and patient safety strategies.

A strong emphasis is placed on continuous improvement, education, and training, with opportunities to contribute to teaching sessions and quality improvement projects.

About us

London Central & West Unscheduled Care Collaborative is a not-for-profit Social Enterprise, now in its 29th year of providing high-quality services across a range of primary and urgent care contracts 24 hours a day, 365 days a year to 5 million patients in North West, North Central and North East London. We pride ourselves on delivering safe, effective, responsive, caring, and well-led patient-centred clinical services as recognised by our Good CQC rating in all areas of our organisation.

Job responsibilities

1. Delivery at GP Practice

• Assist in conducting medication reviews, focusing on patients with polypharmacy and long-term conditions.
• Support the implementation of Optimised Assurance Framework (OAF) standards, including responding to drug alerts and managing safety protocols.
• Work alongside the multidisciplinary team to ensure safe prescribing and medicines optimisation for patients in Planned Care settings.
• Provide technical support for audits and quality improvement projects initiated by the Lead Clinical Pharmacist.
• Prepare materials and assist with educational sessions for healthcare professionals, including arranging resources for external speakers.
• Perform high-risk drug monitoring reviews, ensuring compliance with safety protocols and addressing any prescribing concerns under the guidance of the Lead Clinical Pharmacist.
• Contribute to the provision of safe and effective pharmacy services.
• Undertake medicines reconciliation in line with practice protocols to improve efficiency and the effectiveness of prescriptions.
• Respond to patients' queries face-to-face and via phone, referring complex problems to the pharmacist.
• Participate in patient reviews and update records via clinics, domiciliary visits, and care home assessments.
• Check the accuracy of medicines on prescriptions to ensure compliance and safety.
• Participate in medication audits, identifying areas for improvement and supporting implementation of changes.
• Provide advice to GPs, staff, and patients to support safe prescribing, quality improvements, and cost-effective medicines use.
• Assist in monitoring prescribing budgets and preparing evidence-based resources to support cost-effectiveness.
• Assist with the management of Controlled Drugs, ensuring secure storage, accurate records, and compliance with Home Office and CQC regulations under the supervision of the CD License holder.
• Conduct medicines-related audits and stock checks across LCW services, ensuring adherence to policies and regulatory standards.
• Collaborate on the development and review of medicines-related policies.
• Provide technical support for the investigation of significant incidents or near misses related to medicines, under the guidance of the governance team.
• Support the procurement, storage, and distribution of medicines, ensuring cost-effective and compliant processes.

Administrative and Operational Support

• Maintain accurate and up-to-date documentation for medicines management processes, including data collection for audits and reporting.
• Act as a point of contact for medicines-related queries, referring complex cases to the Lead Clinical Pharmacist or governance teams as appropriate.
• Assist with the preparation of reports and presentations for governance meetings and training sessions.
• Support with the notes of the medicines management group.

Education and Training

• Support the delivery of training programmes for clinical and support staff, ensuring awareness of medicines management best practices and regulatory compliance.
• Participate in personal and professional development activities, ensuring up-to-date knowledge of medicines management standards.

Person Specification

Knowledge

• Competence in data handling, audits, and reporting.
• Experience with systems such as SystmOne, and familiarity with national frameworks (NICE, GPhC, CQC) is advantageous but not essential.

Experience

• Experience in medicines management within a primary care, hospital, or community setting.
• Experience in supporting Controlled Drug compliance.

Qualifications

• Registered Pharmacy Technician with the General Pharmaceutical Council (GPhC).

Skills

• Strong organisational and communication skills.
• Attention to detail and a commitment to patient safety.
• Proactive and able to manage multiple tasks efficiently.
• Collaborative team player with the ability to work independently when needed.
• Commitment to continuous professional development.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£28,407 to £34,581 a year pro rata, depending on experience.