Pharmacy Service Manager

NHS; Llantrisant; On-site; GBP 45,000 - 65,000; Full time

Job summary

NHS seeks a Pharmacy Services Manager to lead, support, and develop pharmacy services while ensuring high-quality care delivery. The role entails operational and performance management, resource allocation, and fostering a culture of excellence within the clinical service group. Applicants should possess a Master's degree, relevant management experience, and exemplary leadership skills.

Qualifications

• In depth professional knowledge in staff management, performance management, and financial management.
• Understanding of NHS policy and practice.
• Proven success in managing complex organisational change.

Responsibilities

• Responsible for operational and performance management and quality assurance within the Pharmacy Clinical Service Group.
• Lead the financial control of services and contribute to strategic objectives set by the Health Board.
• Manage staff, including recruitment, appraisal, CPD, and performance management.

Skills

Leadership

Performance Management

Financial Management

Staff Management

Project Management

Education

Master's Degree or equivalent qualification

Job description

Go back Cwm Taf Morgannwg University Health Board

Pharmacy Service Manager

The closing date is 15 July 2025

You will possess the necessary passion, energy, and credibility to lead, support and develop Pharmacy Services and our people, delivering high-quality care for our patients.

You will set and encourage the achievement of standards of excellence in operational practice and lead the promotion of an open and accountable culture that enables high standards of service and quality improvement and organisational learning through collaborating across the Health Board. You will do this by promoting and role modelling the Health Board values and behaviours through strong, compassionate leadership and engagement.

Main duties of the job

The Pharmacy Services Manager is responsible for operational and performance management, service quality and planning, resource use and modernisation in the Pharmacy Clinical Service Group. As such they are responsible, along with the Director and Senior pharmacy colleagues for the leadership, direction and financial control of services in the Clinical Service Group, contributing to and ensuring the delivery of strategic and operational service objectives set by the Board and the Health Board Executives.

The Pharmacy Services Manager has responsibility for the Clinical Service Group management teams. This will include the management of staff involving recruitment, appraisal, CPD and performance. They will also be responsible for the line management of all services/departments within the Clinical Service Group.

Together with the Director and the senior pharmacy team, they will foster a culture which engages all staff in the development and delivery of the services.

Please see attached full Job Description for further information.

About us

Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf.

We live by our core values:

• We listen, learn and improve
• We treat everyone with respect
• We all work together as one team

We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

Knowledge/Experience

• Educated to Master's Degree Level or equivalent qualification, knowledge, skills and/or experience
• In depth professional knowledge in staff management, performance management and financial management
• Understanding of NHS policy and practice
• Detailed knowledge of performance management processes associated medical and other professional staff
• Detailed knowledge of funding mechanisms and financial flows within the NHS.
• Knowledge of Pharmacy Services
• Track record of achievement at senior management level
• Evidence of significant experience in line management of staff
• Significant experience of financial management, budget setting, monitoring and determining corrective action in the NHS
• Proven success of managing highly complex organisational change whilst also developing and maintaining high quality standards of care
• Experience of successful project management
• Experience of managing performance and ensuring targets and performance indicators are met
• Experience at a senior level in pharmacy or other relevant service

Personal Qualities

• High level of personal integrity
• Self-motivated, innovative and proactive
• Good team player with well-developed interpersonal skills
• Flexible and adaptable
• Committed to developing self and team members
• Enthusiastic, proactive and innovative
• Show resilience, stamina and reliability under sustained pressure

Circumstances

• Ability to travel throughout the UHB locality in a timely manner
• Able to work hours flexibly

Aptitude, Ability and Skills

• Evidence of report writing skills, service planning and presentation skills
• Ability to demonstrate high level leadership skill in a highly complex, politically sensitive and changing environment
• Skills in analysing complex and highly specialised information from various sources
• Ability to plan strategically in the medium and longer term for change and service improvement
• Ability to establish partnership working with stakeholders - internal and external to the UHB
• Excellent verbal and written skills
• Excellent presentational and influencing skills to engage clinicians and colleagues and ability to establish credibility quickly
• Able to plan and prioritise workload in order to meet deadlines and deal effectively with conflicting priorities
• Full range of IT skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Cwm Taf Morgannwg University Health Board