Pharmacy Operations Manager

The Methodist Church in Britain; Grimsby; On-site; GBP 70,000 - 95,000; Full time

Job summary

Liverpool University Hospitals NHS Foundation Trust seeks a senior pharmacy operations lead to oversee ward-based medicines management and dispensary services. You will line-manage a large pharmacy technician workforce, drive workforce transformation, and lead service improvement across pharmacy operations to enhance patient outcomes.

You will ensure governance, budget management and KPI development while collaborating with clinicians and senior managers on site-wide planning.

Qualifications

• Degree or equivalent in-depth experience leading technical services.
• NVQ Level 3 or BTEC in Pharmacy Services or equivalent qualification.
• BTEC Professional Diploma in Final Accuracy Checking (if applicable).
• A1 NVQ Assessor qualification and postgraduate management experience.

Responsibilities

• Lead day-to-day operational management of ward-based medicines management and dispensary services.
• Line manage a large pharmacy technician workforce and oversee service transformation.
• Manage budgets and drive efficiency programmes across pharmacy operations.
• Develop KPIs and monitor performance to ensure patient safety and outcomes.
• Oversee governance, incidents, risks, audits and quality improvement.
• Represent pharmacy in site-wide strategic planning and health and safety initiatives.

Skills

Staff leadership

Budget management

Performance management

Governance

Incident investigation

Stakeholder liaison

Service transformation

Education

Degree in Pharmacy or equivalent

NVQ Level 3 or BTEC in Pharmacy Services

A1 NVQ Assessor qualification

Postgraduate management qualification

Job description

A senior pharmacy operations post at the Royal Liverpool University Hospital, sitting on the Pharmacy Senior Leadership Team of Liverpool University Hospitals NHS Foundation Trust. The role runs ward-based medicines management and dispensary technical services, including leading a large pharmacy technician workforce, service transformation and budgets. It is the most senior technician role on the acute site, line managing the Technical Services Managers and reporting to the Site Director of Pharmacy. Applicants must be GPhC registered pharmacy technicians with substantial post-registration management experience.

What the job involves

• Lead the day-to-day operational management of ward-based medicines management and dispensary services
• Manage and develop a large pharmacy technical workforce, including rotas, recruitment, performance and staff development
• Line manage the Technical Services Managers for dispensary and ward services and take responsibility for site operational management
• Lead workforce transformation and the expansion of advanced pharmacy technician roles, ensuring staff are trained and competent
• Drive service improvement, innovation and standardisation across pharmacy operations
• Develop, implement and monitor key performance indicators
• Manage pay and non-pay budgets and support financial planning and efficiency programmes
• Develop business cases and lead operational projects to improve services and patient outcomes
• Ensure robust governance, including oversight of incidents, risks, complaints, audits and quality improvement
• Lead on health and safety, business continuity, staff wellbeing and sustainability within pharmacy services
• Work with clinicians, senior managers and multidisciplinary teams to support patient flow and operational performance
• Deputise for the Site Director of Pharmacy, contribute to Senior Leadership Team operational planning and represent pharmacy on site-wide matters

What's required

Qualifications

• Degree or equivalent in-depth experience leading technical services
• NVQ Level 3 or BTEC in Pharmacy Services, or equivalent nationally recognised qualification
• BTEC Professional Diploma in Final Accuracy Checking
• A1 NVQ Assessor qualification
• Postgraduate management qualification or equivalent experience

Registration & licences

• GPhC registration as a pharmacy technician

Experience

• Significant post-registration experience, currently in a senior role managing a large pharmacy technician team
• In-depth hospital pharmacy operational management across a range of areas
• In-depth service development and performance management, including standard operating procedures, KPIs, corrective action and service change
• In-depth team leadership and management, including recruitment, appraisal, motivation, sickness absence and grievance or disciplinary procedures
• Regular liaison with senior hospital staff and external agencies, and delivering training and education
• Experience in risk management and incident investigation

Skills & knowledge

• Knowledge of management topics including performance capability, disciplinary and financial management, and service improvement
• Strong written, interpersonal and communication skills

Nice to have

• Management of pay and/or non-pay budgets
• Project management experience
• Experience developing business cases for service development, including monitoring of outputs