Pharmacy Homecare Administrative Assistant

Frimley Health NHS Foundation Trust; Wexham Court; On-site; GBP 23,000 - 29,000; Full time

Job summary

Frimley Health NHS Foundation Trust is seeking a Pharmacy Homecare Administrative Assistant to support the safe and efficient provision of medicines to patients in their own homes. You will coordinate prescriptions, liaise with homecare providers and clinical teams, manage patient and provider queries, and support administrative processes that ensure timely treatment delivery.

The role requires meticulous record keeping, effective communication and the ability to handle multiple tasks in a busy

Qualifications

• GCSE English and Maths (Pass) required.
• Experience of working in the NHS.

Responsibilities

• Support the administrative day-to-day running of the Pharmacy Homecare Service.
• Process and monitor homecare prescriptions to ensure timely medicine supply to patients.
• Manage invoicing and financial administration associated with homecare services.
• Maintain accurate records, databases, and service documentation.
• Act as a point of contact for patients, clinical teams, finance departments, and homecare providers, resolving queries.
• Support funding checks and administration of specialist homecare services, including insulin pumps.
• Assist with service monitoring, reporting and continuous improvement activities.

Skills

Excellent communication

Attention to detail

Proficient in Excel

NHS experience

Education

GCSE English and Maths

Tools

Excel

Job description

The Pharmacy Homecare Administrative Assistant is a key member of the Homecare Pharmacy Team, supporting the safe and efficient provision of medicines to patients in their own homes.

You will coordinate prescriptions, liaise with homecare providers and clinical teams, manage patient and provider queries, and support administrative processes that ensure timely treatment delivery.

This rewarding role offers the opportunity to make a direct impact on patient care while contributing to service improvements, financial efficiencies, and the continued growth of homecare services across the Trust.

Main duties of the job

• Support the administrative day-to-day running of the Pharmacy Homecare Service.
• Process and monitor homecare prescriptions to ensure timely medicine supply to patients.
• Manage invoicing and financial administration associated with homecare services.
• Maintain accurate records, databases, and service documentation.
• Act as a point of contact for patients, clinical teams, finance departments, and homecare providers, responding to and resolving queries.
• Support funding checks and the administration of specialist homecare services, including insulin pumps.
• Assist with service monitoring, reporting, and continuous improvement activities.

About us

Visa Sponsorship:This position is not eligible for Skilled Worker visa sponsorship. Applicants must already hold the right to work in the UK for the full duration of the contract.

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme.

We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.

Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.

We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.

Frimley Health Trust benefits on Vimeo

Job responsibilities

• To provide administrative and clerical support to the Homecare Services Manager and Pharmacy Homecare Technician, including assisting with the coordination and administration of Homecare User Group meetings.
• Follow all homecare policies and procedures to enable the day to day running of the homecare office.
• Organising prescriptions for patients for various specialities.
• To communicate effectively with staff of all levels including staff in finance, clinical teams and Homecare providers.
• To assist in coordinating the service for Insulin Pumps within the Trust.
• To ensure invoices relating to the Homecare services & Insulin pumps are processed in a timely manner in accordance with suppliers terms and conditions of payment.
• To work closely with the Homecare providers to resolve invoice queries in a timely manner.
• To ensure all prescriptions are logged onto the database upon receipt and monitored accordingly.
• Use the Blueteq system to check that prescriptions have funding in place before.
• Liaise with clinical teams to resolve any funding issues when necessary.
• Respond to telephone calls appropriately, ensuring information is passed onto Homecare Services Manager or pharmacy homecare technician.
• To help in ordering of prescriptions using EPR system.
• To ensure prescriptions are posted to the correct homecare provider on time.
• Ensure Homecare spreadsheets are kept up to date and data is recorded accurately.
• To ensure all homecare paperwork is filed correctly and in a timely manner.
• To liaise with homecare providers when patient accounts need to be closed or put on hold after change to treatment regimes.
• To complete homecare provider financial statements, identifying invoices that are unpaid, outstanding queries and escalate to the Homecare Services Manager as appropriate.
• To undertake any other duties within reason as requested by the Homecare Services Manager or Pharmacy Homecare Technician.
• Other duties & responsibilities
• To undergo training as necessary for personal development.
• To maintain the high standards of the Department by contributing towards individual and team objectives.
• To carry out such alternative duties appropriate to the grade as may be required by the Chief Pharmacist or dedicated deputy.

Person Specification

Qualifications

• Pass grade in GCSE English and Maths
• Experience of working in the NHS

Experience

• Relevant experience in administration/invoicing or equivalent experience
• Ability to use Excel
• Experience of working in a pharmacy department
• Experience using invoicing software/other computer systems

Skills and Knowledge

• Good written and verbal communication skills
• Able to work with a continuous high level of concentration
• Knowledge of Homecare Services

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.