Pharmacy/Dispenser Technician & Patients Services Advisor

NHS; Tadworth; On-site; Full time

Job summary

Join a forward-thinking NHS GP practice as a Pharmacy/Dispenser Technician & Patients Services Advisor. This vital role ensures effective medication supply to patients while supporting high-quality patient care in a busy dispensary environment. No weekend shifts required, and a strong commitment to patient confidentiality is paramount.

Benefits

NHS Pension Scheme

Free onsite car parking

Access to corporate discounts

Qualifications

• NVQ Level 2 in Pharmacy Services or equivalent required.
• Previous experience in a dispensing or pharmacy role preferred.
• Commitment to patient confidentiality and safeguarding important.

Responsibilities

• Dispense prescription medication accurately under GP direction.
• Provide patient education on prescribed medication.
• Maintain electronic patient records accurately and confidentially.

Skills

Organisational skills

Attention to detail

Ability to work in a team

Patient confidentiality

Education

NVQ Level 2 in Pharmacy Services / Dispensing

Job description

Pharmacy/Dispenser Technician & Patients Services Advisor

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Pharmacy/Dispenser Technician & Patients Services Advisor

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Job Summary

About us: We are a friendly, forward-thinking GP practice delivering high-quality care within a safe and efficient working environment.

Job Summary

About us: We are a friendly, forward-thinking GP practice delivering high-quality care within a safe and efficient working environment.

Main surgery in Dorking and two dispensing branches in Box Hill and Westcott serving a total of 11,300 patients.

Open Monday to Friday, with no weekend working.

We are seeking a dedicated and detailed-oriented dispenser to join our practice based team. The ideal candidate will play a crucial role in ensuring the safe and effective supply of medications to patients. This position requires a strong commitment to patient care, as well as the ability to work efficiently and accurately in a fat-paced environment.

The post is based in a busy general practice dispensary and may involve standing for extended periods. The role may also require flexibility to cover shifts during staff absences. the role will involve working at more than one local site.

Main duties of the job

• Dispense prescription medication and other medical products under the direction of the GP Partners. Use dispensing software to support dispensing.
• Count pills, label bottles and box medications to prepare prescriptions in accordance with SOPs.
• Dispense controlled drugs and private scripts safely and in line with surgery SOPs.
• Supply patients with information and education on their prescribed medication.
• Monitor the prescription-filling process to ensure compliance with legal, regulatory, and practice-specific policies.
• Answer patient questions regarding medication, under the supervision and guidance of the GP.
• Date check stock and dispose of returned medication in line with regulations and practice policy.
• Place orders for medications and ensure availability of stock to meet patient demand.
• Maintain and updater electronic patient records accurately and confidentially.
• Perform administrative duties including answering phone calls, receiving and inputting prescription requests, and prescription queries.
• Procure and manage stock, ensuring timely ordering and accurate inventory records.
• Maintain a clean, safe, and well organised dispensary environment.
• Gather, organise, and asses patient information as part of the dispensing and clinical processes.
• Support with audits, inspections, and quality improvement processes.
• Keep up to date with mandatory training and supplementary learning.
• Coach and support other team members as needed.
  
  

About Us

You will act as a point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers.

Benefits;

• Highly desirable NHS Pension Scheme
• Free onsite care parking
• No weekend or evening working
• Access to corportae third-party discounts, including retail, cinema, holidays and more through the Bluelight card.
  
  

Details

Date posted

10 June 2025

Pay scheme

Other

Salary

£12.75 to £13.10 an hour

Contract

Permanent

Working pattern

Full-time

Reference number

A4233-25-0001

Job locations

Hillside Surgery

Boxhill

Tadworth

Surrey

KT20 7JG

The Surgery

Westcott Street

Westcott

Dorking

Surrey

RH4 3PA

New House Surgery

South Street

Dorking

Surrey

RH4 2QR

Job Description

Job responsibilities

• Dispense prescription medication and other medical products under the direction of the GP Partners. Use dispensing software to support dispensing.
• Count pills, label bottles and box medications to prepare prescriptions in accordance with SOPs.
• Dispense controlled drugs and private scripts safely and in line with surgery SOPs.
• Supply patients with information and education on their prescribed medication.
• Monitor the prescription-filling process to ensure compliance with legal, regulatory, and practice-specific policies.
• Answer patient questions regarding medication, under the supervision and guidance of the GP.
• Date check stock and dispose of returned medication in line with regulations and practice policy.
• Place orders for medications and ensure availability of stock to meet patient demand.
• Maintain and updater electronic patient records accurately and confidentially.
• Perform administrative duties including answering phone calls, receiving and inputting prescription requests, and prescription queries.
• Procure and manage stock, ensuring timely ordering and accurate inventory records.
• Maintain a clean, safe, and well organised dispensary environment.
• Gather, organise, and asses patient information as part of the dispensing and clinical processes.
• Support with audits, inspections, and quality improvement processes.
• Keep up to date with mandatory training and supplementary learning.
• Coach and support other team members as needed.
  
  

Job Description

Job responsibilities

• Dispense prescription medication and other medical products under the direction of the GP Partners. Use dispensing software to support dispensing.
• Count pills, label bottles and box medications to prepare prescriptions in accordance with SOPs.
• Dispense controlled drugs and private scripts safely and in line with surgery SOPs.
• Supply patients with information and education on their prescribed medication.
• Monitor the prescription-filling process to ensure compliance with legal, regulatory, and practice-specific policies.
• Answer patient questions regarding medication, under the supervision and guidance of the GP.
• Date check stock and dispose of returned medication in line with regulations and practice policy.
• Place orders for medications and ensure availability of stock to meet patient demand.
• Maintain and updater electronic patient records accurately and confidentially.
• Perform administrative duties including answering phone calls, receiving and inputting prescription requests, and prescription queries.
• Procure and manage stock, ensuring timely ordering and accurate inventory records.
• Maintain a clean, safe, and well organised dispensary environment.
• Gather, organise, and asses patient information as part of the dispensing and clinical processes.
• Support with audits, inspections, and quality improvement processes.
• Keep up to date with mandatory training and supplementary learning.
• Coach and support other team members as needed.
  
  

Person Specification

Qualifications

Essential

• -NVQ Level 2 in Pharmacy Services / Dispensing (or equivalent)
• -Previous experience in a dispensing or pharmacy role
• -Strong organisational and time management skills
• -Accuracy and attention to detail
• -Excellent and attention to details
• -Ability to work well in a team and independently
• -Commitment to patient confidentiality and safeguarding
• -Able to drive and have vehicle to use
• -Able to start at 8am and finish at 6pm
  
  

Desirable

• -Experience in a general practice or primary care setting
• -Familiarity with SystemOne
• -Understanding of NHS prescribing and protocols
  
  

Person Specification

Essential

• -NVQ Level 2 in Pharmacy Services / Dispensing (or equivalent)
• -Previous experience in a dispensing or pharmacy role
• -Strong organisational and time management skills
• -Accuracy and attention to detail
• -Excellent and attention to details
• -Ability to work well in a team and independently
• -Commitment to patient confidentiality and safeguarding
• -Able to drive and have vehicle to use
• -Able to start at 8am and finish at 6pm
  
  

Desirable

• -Experience in a general practice or primary care setting
• -Familiarity with SystemOne
• -Understanding of NHS prescribing and protocols
  
  

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Dorking Medical Practice

Address

Hillside Surgery

Boxhill

Tadworth

Surrey

KT20 7JG

Employer's website

https://www.dorkingmedicalpractice.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Dorking Medical Practice

Address

Hillside Surgery

Boxhill

Tadworth

Surrey

KT20 7JG

Employer's website

https://www.dorkingmedicalpractice.nhs.uk/ (Opens in a new tab)

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

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