Pharmacy Counter Assistant - Northampton South Extra

Tesco Retail; Northampton; On-site; GBP 18,000 - 21,000; Full time

Job summary

Tesco Pharmacy Counter Assistants are at the heart of our in-store customer experience. The role covers friendly service at the pharmacy counter, helping customers with healthcare needs, and guiding on over-the-counter products while supporting the wider store.

Pay starts at £13.70 per hour, rising to £14.97 in stores within the M25, with a guaranteed minimum of 16 hours per week and shifts scheduled within published availability windows.

Qualifications

• Customer-facing role experience preferred.
• Ability to engage with customers in-store.

Responsibilities

• Provide friendly, natural service at the pharmacy counter.
• Support prescription queries and guidance on over‑the‑counter products.
• Assist flexibly across Pharmacy and wider store to help customers.
• Contribute to great service, sales, and store performance.

Skills

Customer service

Communication

Teamwork

Job description

Availability Window

Days From time To time Sun 09:45:00 16:00:00 Wed 10:00:00 20:00:00 Thu 09:30:00 19:30:00 Sat 09:30:00 20:00:00

Customers are at the centre of everything we do. Working in our stores means variety, teamwork, and plenty of daily challenges. You'll meet great people, learn new skills, and be part of an inclusive team. Whether you want stability, flexibility, or a chance to grow your career, this role could be a great fit.

Tesco Pharmacy Counter Assistants pay starts at £13.70 per hour, rising to £14.97 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.

Your contracted hours will be scheduled within the availability windows shown, with at least 3 weeks' notice of your shifts.

Providing friendly, natural service and getting to know your customers.

Providing flexible support across the Pharmacy and wider store, including helping customers with their healthcare needs, offering guidance on over the counter products, supporting prescription queries, and delivering a friendly, professional service at the pharmacy counter.

Making customer focused decisions and completing key store routines.

Understanding how your role supports great service, strong sales, waste reduction and overall store performance.

A passion for delivering great service, greeting every customer with a smile, and serving them with pride while helping them find the right products and solutions.

The ability to build rapport quickly so customers leave feeling confident, supported, and reassured, having had a great experience at the Pharmacy counter.

The initiative to make the right decisions for customers, whether you're supporting them with over-the-counter product guidance, helping with prescription queries, or knowing when to refer them to the pharmacist for expert advice.

A positive, team focused approach, communicating openly, working well with colleagues across the store, having fun, and celebrating success together.

Tesco's vision is to be every customer's favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.

We're committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone's Welcome.

We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process.