Pharmacy Communication and Activity Planning Lead

Boots; Nottingham; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading pharmacy chain in Nottingham is seeking a Pharmacy Operations Lead to enhance service delivery and compliance across its pharmacies. The role involves leading transformation projects and delivering operational guidance to teams. Candidates should have experience in pharmacy operations and strong communication skills. A collaborative working approach is essential, and the position is full-time with various benefits including a retirement savings plan and employee discounts.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Flexible benefits scheme

Access to free counselling support

Qualifications

• Experience in pharmacy operations or healthcare service delivery.
• Strong communication and stakeholder management skills.
• Analytical thinking and problem-solving abilities.

Responsibilities

• Lead and manage transformation projects within Pharmacy Operations.
• Develop and deliver operational guidance to pharmacy teams.
• Provide data-led insights to inform decision-making.

Skills

Experience in pharmacy operations

Proficiency in Microsoft Office

Strong communication skills

Analytical thinking

Tools

Data analysis tools

Job description

Job Description

Closing date: October 13th, 2025

Location: Nottingham

Contract: Full-time, Permanent

About the role:

Welcome to the Central Pharmacy Operations Team - a dynamic group at the heart of Boots Pharmacy & Healthcare business. We ensure our stores, colleagues, and business have the tools, guidance, and support needed to ensure compliance with our contractual obligations and meet our customers' needs across the UK.

As Pharmacy Operations Lead, reporting to the Pharmacy Operations Manager, you'll play a pivotal role in transforming and continuously improving pharmacy operations across Boots pharmacies with a strong focus on activity planning & communications. You'll be responsible for designing, implementing, and communicating operational processes that enhance service delivery, compliance, and customer experience.

This is a fantastic opportunity to support strategic business growth by enabling a robust and scalable operating platform.

Tasks and key responsibilities of the role:

• Lead and manage transformation projects within Pharmacy Operations, ensuring alignment with business goals.
• Develop and deliver clear, concise operational guidance to pharmacy teams for consistent and efficient implementation of new processes.
• Collaborate with cross-functional teams and stakeholders to design and refine pharmacy workflows and service models.
• Provide data-led insights to inform decision-making, track performance, and identify opportunities for improvement.
• Act as a key communication link for project updates, changes, and guidance across internal teams.
• Support stores and field teams in embedding new processes and resolving operational challenges.
• Continuously review, evaluate, and update existing guidance for stores to ensure relevance and accuracy.

What you'll need to have:

• Experience in pharmacy operations or healthcare service delivery.
• Proficiency in Microsoft Office and data analysis tools.
• Strong communication and stakeholder management skills.
• High attention to detail and organizational skills.
• Analytical thinking and problem-solving abilities.

It would be great if you also have:

• Project management experience (desirable, not essential).
• Demonstrated leadership and accountability.
• A customer and colleague-focused approach with a continuous improvement mindset.
• Collaborative and adaptable working style.

Why Boots:

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.

Our benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We have a great range of benefits in addition to the above that offer flexibility to suit you.

What's next:

If your application is successful, our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have. If you have not been successful on this occasion, you'll be notified by email.

Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.