Pharmacy Associate I

University of Massachusetts Medical School; Shrewsbury; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading medical school is seeking a Pharmacy Associate I to provide clinical expertise and support within its Clinical Pharmacy Services. This full-time position involves handling calls, managing medication information, and assisting with compliance initiatives. Candidates should have some pharmacy-related experience and possess strong communication skills to thrive in a fast-paced environment.

Qualifications

• Some pharmacy related experience is required.
• Preferred: Licensed Pharmacy Technician License.
• Ability to work in a high volume, fast-paced call center environment.

Responsibilities

• Review medication information and handle calls with members.
• Assist with sorting medication prior authorization requests.
• Participate in staff meetings and quality improvement initiatives.

Skills

Effective communication

Attention to detail

Organization

Teamwork

Education

High School Graduate or GED

Licensed Certificate - Pharmacy Technician License

Tools

Word

Excel

Outlook

Job description

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Pharmacy Associate I Job Number: 2025-48439
Category: Healthcare
Location: Shrewsbury, MA
Shift: Day
Exempt/Non-Exempt: Non Exempt
Business Unit: ForHealth Consulting
Department: ForHealth Consulting - Pharmacy - W401453
Job Type: Full-Time
Salary Grade: 14
Union Code: Union Position-W28-SHARE
Num. Openings: 1
Post Date: July 16, 2025

Under the direct supervision of the Director or designee, the Pharmacy Associate I will function as a team member for the client programs within Clinical Pharmacy Services (CPS). CPS is responsible for administering client-specific programs to provide clinical expertise regarding our members medications. This position will handle calls with members, prescribers and pharmacists to provide and obtain information regarding client-specific initiatives. The incumbent of this position will assist in the sorting of medication prior authorization requests, under the guidance of a licensed pharmacist.

• Review medication information, call member, and record the call outcome in a pharmacy database.
• Handle outbound and inbound phone calls to members, prescribers and pharmacists regarding client-specific work.
• Sort the medication prior authorization requests into appropriate drug class within the clients compliance time frame.
• Provide information to prescribers and pharmacists regarding member prescriptions.
• Participate in orientation and/or guidance of Pharmacy Associate I in performance of their duties.
• Follow UMass Chan and CPS policies and procedures.
• Assist CPS staff with data entry, medication monitoring, and insurance eligibility for ad hoc reports and client work.
• Assist CPS consultant pharmacist with obtaining and disseminating information concerning client appeals.
• Participate in CPS staff meetings, quality improvement initiatives and in-service programs as requested.
• Perform other client work as required per client initiative(s).

REQUIRED EDUCATION

High School Graduate or GED

REQUIRED WORK EXPERIENCE

Some pharmacy related experience.

PREFERRED EDUCATION

Licensed Certificate, active unrestricted MA Pharmacy Technician License and/or

PREFERRED WORK EXPERIENCE

Effective communication and interpersonal skills.

Attention to detail and organization.

Ability to work in a high volume, fast-paced call center environment.

Ability to work well in a team.

Computer Skills – Basic understanding of Word, Excel, Outlook.

UMass Chan Medical School was among 23 companies that stood out as 2023 “DEI champions,” according toThe Boston Globe.

Named a U.S. News & World Report
“2023 BEST MEDICAL GRAD SCHOOL”
for Primary Care and Research