Pharma Consultancy Client Success Manager

JR United Kingdom; London; On-site; GBP 40,000 - 80,000; Full time

Job description

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Pharma Consultancy Client Success Manager, London

Client:

Inspiring Search

Location:

London, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

7

Posted:

18.04.2025

Expiry Date:

02.06.2025

Job Description:

This role offers a unique opportunity to be a trailblazer in the market access space, working with cutting-edge technology and expanding your skillset in a rapidly evolving landscape.

The role:

We are seeking an experienced Client Success Manager with a background in market access consulting and project management to join our fast-growing Digital/AI Solutions team. In this role, you will manage multiple client engagements, coordinate with internal teams, and ensure the successful delivery of our cloud-based, industry-leading applications that support pharmaceutical companies in their market access strategies. You will be working across our portfolio of digital tools:

• Access Hub – Global Market Access Launch and KPI tracker that enables monitoring and dashboarding of key reimbursement metrics at global, regional and country level.
• Evidence Hub – An AI-powered evidence management solution for HEOR and Market Access teams to track the asset’s own and competitor evidence.
• Nuro – An AI powered data platform that enables users to analyse analogues and carry out competitive benchmarking out of the box.

Responsibilities:

• Build and maintain strong relationships with client stakeholders, ensuring high levels of satisfaction and engagement.
• Serve as the primary point of contact for clients, acting as a trusted advisor and advocate for their needs.
• Lead and manage project timelines, coordinating across design, data and engineering teams to ensure successful execution.
• Play a central role in understanding client business objectives during scoping phases and project workshops.
• Be responsible and accountable for the account renewal and expansion targets.
• Create and manage project timelines spanning the design and development teams.
• Manage client expectations throughout the project execution and ensure objectives are met.
• Schedule ongoing reviews, testing and regular client governance meetings.
• Prepare documents and collaterals to support internal and external communication.
• Organise client training and materials for project delivery, including user guides for our digital tools.
• Be proactive, anticipate rather than react to challenges and client needs.

Minimum Requirements:

• 3+ years’ experience in market access consulting, project management, or a related role within a consultancy, digital solutions provider, or pharmaceutical company.
• Strong interest and background in client success, account management, or project management within market access.
• Excellent communicator with experience acting as a client liaison.
• Strong presentation and PowerPoint skills.
• Exceptional time management and problem-solving abilities.
• Good understanding of the pharmaceutical industry, product launch and market access is required.