Pets and Aquatics - Sales Assistant

Squires Garden Centres; London, Twickenham; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player in garden retail is seeking enthusiastic individuals to join their team. Your role will involve providing exceptional customer service, ensuring a welcoming environment, and assisting customers with their needs. With a commitment to employee happiness and development, this family-owned business offers a range of benefits, including generous discounts and opportunities for personal growth. If you are friendly, eager to learn, and passionate about customer satisfaction, this is the perfect opportunity for you.

Benefits

Employee Discount

Holiday Increase

Non-contractual Christmas Bonus

Defined Contribution Pension Plan

Attendance Rewards

Monthly Customer Service Reward

Learning & Development Opportunities

Birthday Gift Voucher

Cycle2work Scheme

Free Parking

Qualifications

• Friendly manner and good interpersonal skills are essential.
• Willingness to learn and adapt in a customer-focused environment.

Responsibilities

• Provide an enjoyable shopping experience by greeting customers.
• Handle customer queries courteously and efficiently.

Skills

Customer Service

Interpersonal Skills

Willingness to Learn

Job description

Squires Garden Centre, Sixth Cross Road, Twickenham, London, City of, United Kingdom Req #11800

01 May 2025

Job Overview

Your primary responsibility will be to provide professional support to our customers, working closely with the Garden Centre Manager to help the business succeed.

Rota:

Week 1: Monday, Tuesday, Friday, Saturday 09:00-18:00

Week 2: Sunday 09:00-17:30, Tuesday, Wednesday, Friday 09:00-18:00

Main Duties and Responsibilities:

• Provide an enjoyable shopping experience for everyone by greeting all customers and offering assistance.
• Handle customer queries courteously and efficiently.
• Identify customer needs through interaction and take appropriate action.
• Maintain high standards of merchandising and housekeeping according to company guidelines.

Candidate Profile:

• Friendly manner
• Good interpersonal skills
• Willingness to learn

About Squire’s

Squire’s is a family-owned group of 17 garden centres based in Surrey, Sussex, Middlesex, and Berkshire. Since 1936, our business has been dedicated to the happiness of our staff and customers. We are committed to excellence in horticulture, catering, and retail, fostering a friendly, energetic, customer-focused environment.

Rewards & Benefits:

We aim for our staff to be known for their friendliness, helpfulness, and excellent customer service, embodying the ethos ‘nothing is too much trouble for our customers’. Our benefits package includes:

• Employee Discount: 50% in Restaurants, 20% in Garden Centre on joining, increasing to 25% after 2 years, and 30% after 5 years.
• Holiday: 5.6 weeks initially, increasing to 6.2 weeks after 2 years, and 6.6 weeks after 5 years.
• Bonus: Non-contractual Christmas bonus based on company profits.
• Pension: Defined Contribution Pension Plan.
• Attendance: After one year, 100% attendance rewards an additional holiday day.
• Made A Difference (M.A.D): Monthly reward for outstanding customer service or initiatives.
• Learning & Development: Opportunities to enhance your skills and confidence.
• Birthday: Early leave or a £25 gift voucher after 6 months or 2 years of service.
• Cycle2work Scheme: Savings on cycling equipment after 1 year.
• Child’s First Day at School: Come in late or leave early on your child's first day.
• RHS Membership or Tree/Shrub: Choose annually up to £50 value after 1 year.
• Employee Assistance Programme (EAP): Access to wellbeing resources after 2 years.
• Retirement: Reduced hours with maintained pay after 15 years of service.
• Free Parking: Available on-site.