Petersfield Crew Team Lead

FatFace; Petersfield; On-site; GBP 22,000 - 28,000; Part time

Job summary

FatFace recherche un Crew Team Leader pour rejoindre son équipe à Petersfield. Ce poste clé dans le management implique de superviser l'équipe, d'assurer un service client exceptionnel et de gérer le fonctionnement du magasin. Le candidat idéal doit avoir de l'expérience dans le service client et d'excellentes compétences en leadership. Des avantages tels que des jours de congé généreux et un système de formation sont offerts.

Benefits

25 jours de congé plus jours fériés

Remises mensuelles généreuses

Plateforme de bien-être et réductions

Système de formation avec ressources

Assurance dentaire

Régime de retraite

Support EAP 24/7

Allocations de congés maladie

Congé sabbatique basé sur le service

Politiques d'égalité renforcées

Qualifications

• Expérience en service client essentielle.
• Compétences en gestion des transactions POS et procédures bancaires.
• Capacité à travailler sous pression.

Responsibilities

• Fournir un service exceptionnel et résoudre les problèmes des clients.
• Déleguer des tâches et démontrer des compétences en leadership.
• Maintenir les normes visuelles du magasin.

Skills

Leadership

Service client

Compétences interpersonnelles

Gestion du temps

Job description

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Role: Crew Team Leader

Location: Petersfield

Contract Type: Permanent, Part-Time (16 hours)

Looking for the next adventure? Named in The Sunday Times 2023 Best Places to Work, now is a great time to join our journey and build your career.

Who are we?

For over 30 years, we've travelled, laughed, and grown. We believe life is for living and more fun with those we love. Our purpose is to bring style and positivity to our customers' lives through the clothes we make, the things we do, and the values we uphold.

We are Made for Life. Considered style. Trusted quality. Sustainably sourced. Proud to be a B Corp TM.

Equality and inclusion isn’t just an aspiration but the standard. We promote and drive equality within our workforce to create an inclusive environment where everyone can connect with our customers, colleagues, and communities. You will play a key role in fostering a workplace free from prejudice, racism, sexism, harassment, bullying, and marginalisation.

Role Overview:

As Crew Team Leader, you are part of the management team with clearly defined roles and responsibilities to ensure the safe operation of the store, manage the team, and deliver excellent service.

Role Responsibilities:

1. Always provide exceptional service, using your knowledge to help customers find the best products for in-store and multi-channel sales.
2. Resolve customer issues effectively at store level in a timely and positive manner.
3. Ensure attentive service at the tills, processing POS transactions and thanking customers.
4. Build customer loyalty and promote 'Customers for Life' through opt-in at the POS.
5. Delegate tasks and demonstrate leadership alongside the day-to-day running of the store.
6. Understand the commercial aspects of retail, including reading reports, analyzing data, and making informed decisions.
7. Maintain store visual standards through product presentation, replenishment, housekeeping, and seasonal launches or sales.
8. Ensure compliance with policies, procedures, loss prevention, and health & safety, especially in the absence of management.
9. Stay updated on products, promotions, and company initiatives, implementing changes as needed.

Role Competencies:

1. Proven leadership skills and peer respect.
2. Experience in customer service is essential.
3. Experience with POS management, banking procedures, and meeting deadlines.
4. Excellent interpersonal, organizational, and communication skills.
5. Positive, proactive attitude with initiative and independence.
6. Ability to work effectively under pressure and learn quickly.
7. Team-oriented mindset, embracing company activities.
8. Strong time management skills.
9. Passionate commitment to the brand.

Benefits of working with us:

• 25 days holiday plus bank holidays
• Generous monthly discount allowance
• Perkbox platform with discounts, wellbeing content, and more
• Thrive learning system with extensive training resources
• Dental insurance (employee funded)
• Pension scheme
• 24/7 EAP support (UNUM/Retail Trust/Fashion Textiles Support)
• Sick pay allowances
• Sabbatical leave based on service
• Enhanced family-friendly policies (e.g., maternity leave)
• Refer a friend scheme