Pet Welfare Assistant - Off-Site Services

Blue Cross; Watford; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

38 days holiday to 43 with service

Wellbeing programmes

GP access via MetLife

Health cash plan

Life assurance

Pension scheme with employer contrib.

CPD and personal development support

Staff discounts

Job summary

Blue Cross in Hertfordshire is seeking a Pet Welfare Assistant - Off-site Services to manage a caseload of pets in foster care or Home Direct, ensuring welfare standards are met and rehabilitation plans are followed.

The role operates on a 2-week rota, with weekends/public holidays; on-site accommodation is available, and a full driving licence is preferred. Experience with domestic animals and customer service is essential.

Qualifications

• Experience with domestic animals or in an animal welfare environment.
• Ability to record information accurately and communicate clearly with others.
• Previous customer-focused work with high levels of customer satisfaction.
• Good organisational and administration skills, including computerised systems.
• A full driving licence.
• Ability to demonstrate Blue Cross values.

Responsibilities

• Manage a caseload of pets in off-site care until adoption or Home Direct.
• Ensure welfare standards are met and rehabilitation plans are followed.
• Conduct assessments to prepare pets for new homes in off-site services.

Skills

Empathy

Customer service

Observation skills

Teamwork

Driving licence

Education

Full driving licence

Tools

Computerised systems

Job description

Contract: Permanent, full time – 37.5 hours per week

Salary: £24,976 per annum

Location: Hitchin, SG4 8EU

Interview date: 5– 7 October 2026

We’re recruiting a Pet Welfare Assistant for off-site animal care, for our Rehoming & Fostering team in Hertfordshire!

At Blue Cross, we're dedicated to providing the best care possible for pets in need. As a Pet Welfare Assistant for our off-site services, you'll play an important role in our mission, ensuring that every pet receives the love, attention, and support they deserve whilst they are in our off-site care.

Our Hertfordshire rehoming centre, based in Kimpton, originally opened in the 1940s and have facilities for dogs, cats and small pets. Our newly refurbished facilities include 20 kennels, five puppy pens and 29 cat pens, which includes a mother and kitten unit. We also have indoor rabbit space and rooms for small pets.

Our dedicated Rehoming & Fostering team, supported by an incredible network of volunteers, helps pets and people across Hertfordshire and beyond. The team plays a vital role in finding loving new homes for pets through both centre-based adoptions and our Home Direct scheme, which allows pets to remain in a home environment while they wait to be adopted. By working closely with adopters, owners and foster carers, the team helps ensure every pet has the best possible chance of finding the right home.

More about the role

As a Pet Welfare Assistant - Off-site Services, you will be responsible for expertly managing a specific number of pet cases within the off-site pet care service, these can be rehoming pets in foster care or Home Direct service or pets in temporary crisis care.

You will be ensuring welfare standards are met and that rehabilitation plans are followed and supported for pets in foster homes. As we want to help as many pets as possible, this role will be responsible for ensuring the assessment of pets preparing for a new home in off-site services is completed in the quickest amount of time.

For many, the centre will be the ‘public face’ of Blue Cross so you will need to ensure that good customer service is at the heart of every interaction. At Blue Cross we are ambitious, and the work carried out by our centres is key in achieving our strategy and ensuring that ultimately, we help more pets and people.

At our Hertfordshire rehoming centre, we provide onsite accommodation for pets in our care 24/7. Overnight shifts are usually undertaken by team members who live on site. Occasionally, you will be expected to carry out night checks or stay in onsite accommodation overnight when the resident team members are either not working or away for a period of time.

This role is full time working on 2 week rota which includes weekends and public holidays:

About you

The person will be empathetic, intuitive, and focused on animal welfare, with experience in a similar environment. You can assess pet needs, recognise behavioural signs, and have a basic understanding of medications. Self-motivated and collaborative, you bring practical, creative solutions for the best care outcomes.

Your communication skills are first-class, making you approachable and effective in sharing critical information with fosterers, clients, and stakeholders. You're resilient and emotionally intelligent, able to thrive in emotionally charged situations while supporting both clients and colleagues with empathy.

Knowledge, skills, and experience

• Experience of having previously worked or volunteered with domestic animals or in an animal welfare environment.
• Good experience of recording information and being able to accurately convey this when communicating with others
• Previous experience in working in a customer focused environment and used to achieving a high level of customer satisfaction.
• Good organisational and administration skills to include computerised systems.
• A full driving licence.
• The ability to demonstrate, understand and apply our Blue Cross values.

Although not essential, it would be great if you also had:

• Qualification or similar experience in animal behaviour or animal training.
• Experience of cash handling.
• Experience of working to strict health and safety procedures.
• Understanding of safeguarding issues.

We reserve the right to close this vacancy early should we receive an overwhelming response.

Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today.

In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.

• Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays)
• Programmes for physical and mental wellbeing support
• Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family
• Health cash plan
• Unlimited access to an employee assistance programme
• Pension scheme with enhanced employer contribution
• Professional fees paid with Continuing Professional Development and personal development support.
• Life assurance
• Enhanced family friendly policies
• Charity worker discounts across a variety of retailers

To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website.

If you’d like to learn more about Blue Cross, our mission, and the work we do to support animals and people, take a look at our About Us page