Pet Welfare Assistant Off-Site Services

Blue Cross UK; Sheffield; On-site; GBP 11,000 - 14,000; Part time

Benefits offered by this job

38 days holiday rising to 43

Wellbeing programmes

GP access via MetLife

Health cash plan

Employee assistance programme

Pension with enhanced employer contrib

CPD and personal development support

Life assurance

Pet insurance discount (20%)

Family-friendly policies

Annual volunteer days

Charity worker discounts

Job summary

Blue Cross UK in Sheffield is seeking a Pet Welfare Assistant for off-site services. You will manage pet cases, ensure welfare standards, and help prepare pets for new homes, working 18.75 hours per week on a two-week rota. You will be the public face, delivering excellent customer service in a compassionate, animal-centred setting.

The role requires empathy, strong communication, and a commitment to our welfare mission, with driving responsibilities and a flexible approach to shift patterns.

Qualifications

• Experience with domestic animals or animal welfare environments.
• Experience recording information and communicating with others.
• Customer-focused background with high customer satisfaction.
• Good organisational and administration skills and computerised systems.
• Full driving licence.
• Ability to demonstrate Blue Cross values.

Responsibilities

• Manage a specified number of off-site pet cases, including rehoming and crisis care.
• Ensure welfare standards are met and rehabilitation plans followed.
• Assess pets for new homes to complete quick turnaround.
• Provide excellent customer service as the public face of Blue Cross.

Skills

Empathy

Communication skills

Customer service

Administrative skills

Driving licence

Tools

Computerised systems

Job description

Department: Rehoming & Fostering Services

Location: Sheffield, S7 2PY

Compensation: £12,488 / year

Contract: Permanent, 18.75 hours per week

Salary: £12,488 per annum (£24,976 FTE)

Closing date: Monday 19th October 2026

Interview date: W/C 26th October 2026

Description

We’re recruiting a Pet Welfare Assistant for off-site animal care, to join our Rehoming & Fostering team in Sheffield!

At Blue Cross, we're dedicated to providing the best care possible to pets in need. As a Pet Welfare Assistant for our off-site services, you'll play an important role in our mission, ensuring that every pet receives the love, attention, and support they deserve whilst they are in our off-site care.

We reserve the right to close this vacancy early should we receive an overwhelming response.

More about the role

As a Pet Welfare Assistant – Off-site Services, you will be responsible for expertly managing a specific number of pet cases within the offsite pet care service, these can be rehoming pets in foster or Home Direct service or pets in temporary crisis care.

You will be ensuring welfare standards are met and that rehabilitation plans are followed and supported for pets in foster homes. As we want to help as many pets as possible, this role will be responsible for ensuring the assessment of pets preparing for a new home in offsite services is completed in the quickest amount of time.

For many, the centre will be the ‘public face’ of Blue Cross so you will need to ensure that good customer service is at the heart of every interaction. At Blue Cross we are ambitious, and the work carried out by our centres is key in achieving our strategy and ensuring that ultimately, we help more pets and people.

This is a permanent, part-time role working 18.75 hours per week over a two-week rota to include public holidays.

Week 1: Monday, Wednesday and Thursday

Week 2: Monday and Thursday

About you

The person will be empathetic, intuitive, and focused on animal welfare, with experience in a similar environment. You can assess pet needs, recognise behavioural signs, and have a basic understanding of medications like flea treatments and diabetes management. Self-motivated and collaborative, you bring practical, creative solutions for the best care outcomes.

Your communication skills are first-class, making you approachable and effective in sharing critical information with fosterers, clients, and stakeholders. You're resilient and emotionally intelligent, able to thrive in emotionally charged situations while supporting both clients and colleagues with empathy.

Knowledge, skills, and experience

• Experience of having previously worked or volunteered with domestic animals or in an animal welfare environment.
• Good experience of recording information and being able to accurately convey this when communicating with others
• Previous experience in working in a customer focused environment and used to achieving a high level of customer satisfaction.
• Good organisational and administration skills to include computerised systems.
• A full driving licence.
• The ability to demonstrate, understand and apply our Blue Cross values.

Although not essential, it would be great if you also had:

• Qualification or similar experience in animal behaviour or animal training.
• Experience of cash handling.
• Experience of working to strict health and safety procedures.
• Understanding of safeguarding issues.

Blue Cross benefits

Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today.

In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.

Our generous benefits package includes:

• Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays)
• Programmes for physical and mental wellbeing support
• Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family
• Health cash plan
• Unlimited access to an employee assistance programme
• Pension scheme with enhanced employer contribution
• Professional fees paid with Continuing Professional Development and personal development support.
• Life assurance
• 20% discount on Pet Plan pet insurance
• Enhanced family friendly policies
• Recognition scheme
• Annual volunteer days
• Charity worker discounts across a variety of retailers

To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website.