Pet Sales and Renewals Advisor

hireful; Harrogate; Hybrid; GBP 24,000 - 25,000; Full time

Job summary

A dynamic service provider in Harrogate is seeking a Pet Sales & Renewals Advisor. The successful candidate will manage customer inquiries through calls, emails, and web chats while providing top-notch service. This hybrid position requires strong communication skills and offers competitive compensation, with opportunities to earn bonuses. Join a company that values innovation and employee wellbeing.

Benefits

Competitive salary

Flexible working and holiday options

Pension

Enhanced parental leave

Life insurance

Learning and development opportunities

Volunteering and charity support days

Qualifications

• Passionate about helping customers.
• Shows empathy and understanding when speaking to customers.
• Able to work efficiently while maintaining attention to detail.

Responsibilities

• Answer inbound calls, emails, and web chat from customers.
• Provide efficient service for new policies and renewals.
• Maintain response times for calls and emails.

Skills

Strong verbal communication

Strong written communication

Organizational skills

Customer empathy

Job description

We have a fantastic opportunity for a Pet Sales & Renewals Advisor to join us at our newly renovated and stylish head office in Harrogate town centre. Answering inbound calls, emails and web chat from customers looking to set up a new policy or renew their policy with us. Working closely with your team and providing excellent levels of customer service, strong verbal and written communication skills are required, as well as a desire to join a fast growing, energetic and modern business who invest in the development and wellbeing of all colleagues.

This is a Hybrid Role of 37.5 hours per week, requiring 2 days in the office and 3 days from home each week, working flexibly between 9am to 6pm, Monday to Friday.

The role attracts a salary of £24,570 moving to £25,000 once successfully completed training.OTE over £28,000, including new business and retention bonus earnings which are accrued on a monthly basis.

Responsibilities:

• To provide an efficient and professional service to assist our customers when looking to set up a new business policy or renew their policy with us. This includes:
• Answering at least 80% of all calls within 20 seconds from when they are offered.
• Answering all emails within 24 hours of receipt.
• Responding to customer reviews within 24 hours of receipt.

Experience:

• The ideal candidate is upbeat, enthusiastic and passionate about helping customers.
• Will be an effective communicator,who is empathetic, reassuringand understandingwhen speaking to customers on the telephone.
• Be an organised individual,who is able to work efficientlywhilst maintaining attention to detail.

Why Join Us?

• Competitive salary and benefits package
• Flexible working and holiday options
• Pension, enhanced parental leave, and life insurance
• Discounts on technology, travel, and leisure
• Learning and development opportunities
• Volunteering and charity support days

Join a company that values innovation, growth, and its people. Apply now to take the next step in your career.
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REF-223 177