Pet Insurance Claims & Customer Service Advisor

Tedaisy Insurance Group Limited; Salisbury; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading pet insurance provider in Salisbury seeks a Claims Customer Service Advisor to deliver outstanding support to customers. In this phone-based role, you'll resolve queries and assist with claims, ensuring every interaction is positive. The ideal candidate will have proven customer service experience, strong communication skills, and a problem-solving mindset. The company offers 23 days holiday, health benefits, and a competitive salary with bonuses, making it an excellent workplace for those valuing work-life balance.

Benefits

23 days holiday per year

Birthday off (paid)

Competitive salary with monthly bonus

Healthcare benefits

Qualifications

• Proven experience in customer service or sales environments.
• Acts with integrity and puts the customer’s best interests first.
• Strong problem-solving ability in real-time interactions.

Responsibilities

• Provide outstanding customer service across multiple channels.
• Communicate policy terms clearly and fairly.
• Log all customer interactions accurately.

Skills

Customer service experience

Strong communication skills

Problem-solving skills

Negotiation techniques

Attention to detail

Job description

A leading pet insurance provider in Salisbury seeks a Claims Customer Service Advisor to deliver outstanding support to customers. In this phone-based role, you'll resolve queries and assist with claims, ensuring every interaction is positive. The ideal candidate will have proven customer service experience, strong communication skills, and a problem-solving mindset. The company offers 23 days holiday, health benefits, and a competitive salary with bonuses, making it an excellent workplace for those valuing work-life balance.