Pet Claims Assessor

Agria Pet Insurance; Aylesbury; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as a Claims Assessor, where your passion for pets and customer service will make a real difference. In this role, you will validate and assess claims, ensuring pet owners receive the support they need. With a commitment to excellence, the company stands out by paying 98% of claims and prioritizing customer satisfaction. You will work in a hybrid environment, attending the Aylesbury office weekly, and enjoy a supportive culture that values your contributions. This is an exciting opportunity to be part of a leading pet insurance provider that truly cares about animals and their owners.

Benefits

25 days annual leave

Pension and Life Assurance

Health Cash Plan

Mental Health Support

Discount on Pet Insurance

Qualifications

• Experience in insurance or veterinary fields is essential.
• Strong customer service and communication skills are required.

Responsibilities

• Validate and assess a variety of claims across a range of products.
• Accurately enter claims data onto the in-house system.
• Ensure adherence to claims assessment service levels.

Skills

Customer Service Skills

Decision Making

Communication Skills

Attention to Detail

Education

Experience in Insurance Industry

Veterinary Background

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

The Role:

We’re looking for a Claims Assessor to join our team at Agria Pet where you’ll be responsible for validating and assessing a variety of claims, accurately and efficiently, across a wide range of products.

Here at Agria, we pay 98% of our claims (which we think really makes us stand out from the crowd!) and we’re committed to putting our customers first. This role sits at the forefront of ensuring pet owners receive support when they need it most, so you’ll need a passion for providing fantastic customer service!

Ideally you’ll have experience of working within the pet insurance industry handling claims, or perhaps you’re a Veterinary Nurse looking for a change in career.

We have a hybrid approach to work and all attend the Aylesbury office once a week, every Wednesday. You will be required to attend a two week induction in the Aylesbury office when you start. You must be able to commit to this arrangement in order to be considered for this role.

What you’ll be doing:

• Accurately enter claims data onto our in-house system.
• Validate and assess a variety of claims across a range of products.
• Ensure a comprehensive understanding of Agria’s policy terms & conditions.
• Research and request missing information to expedite prompt claims assessment.
• Compose/edit correspondence ensuring all documentation is professional and correct.
• Ensure that claims assessment service levels are adhered to.
• Assess and complete the pre-authorisation of claims.
• Handle all calls efficiently and professionally to agreed service standards.

What we’re looking for:

• Prior experience of working within the insurance and/or veterinary industries.
• Strong customer service skills.
• Competent in the use of Microsoft Office Word, Excel and Outlook.
• Clear communicator, both verbal and written.
• Confident decision maker who can work from own initiative.
• Effective questioning and listening skills, with the ability to quickly assimilate and retain detailed information.
• A passion for pets!

Why choose Agria Pet:

Agria Pet Insurance is one of the UK's leading specialist pet insurance providers. We only provide lifetime insurance for animals, so truly understand and care about our customers and their beloved pets - especially as most of our team are pet parents, and we're all animal-lovers. Our passion for pets means that we are trusted by The Royal Kennel Club and many other significant affinity partners to provide lifetime pet insurance in their names.

Working closely with animal welfare organisations, vets and breeders, gives us deep insight on what's best for pets. And we give back too - including supporting hundreds of animal rescues, protecting over 100,000 rescued animals, and through donations of over £2m to animal charities.

We are a strong, growing business, having doubled our GWP in the last 5 years, with a supportive ethos and family feel. We became one of the UK’s Best Workplaces in 2023 and again in 2024, were awarded Most Trusted Pet Insurer in 2021, we have the top 4 slots on Which? Best Buy pet insurance and we are extremely proud to be the only carbon positive pet insurer in the UK.

What we offer:

• 25 days annual leave which increases with service, plus bank holidays.
• Opportunity to buy/sell up to 5 days annual leave per calendar year.
• Pension and Life Assurance scheme.
• Access to 25% off insuring your pet with Agria. Friends and family are also entitled to a discount too.
• We aim to support the health and wellbeing of all our colleagues so you’ll have access to a Health Cash Plan, mental health support and health and wellbeing platforms, including Headspace.