Pet Care Receptionist & Client Concierge

CVS Group UK; Chester; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Staff discounts on veterinary bills

Staff discounts on Animed Direct

Five weeks annual leave

Employee Assistance Programme

Job summary

CVS Vets in Chester is seeking a Veterinary Referral Receptionist to greet clients, register new patients, and handle calls and bookings while supporting the team with administration and insurance processes.

The role requires strong communication, empathy and a proactive approach to client care in a busy veterinary environment. Salary aligns with minimum wage, with generous annual leave and staff discounts.

Qualifications

• Previous experience as a receptionist or in a demanding client-focused role.
• Experience in a veterinary setting is a bonus.
• Strong communication skills paired with genuine empathy.
• Proficiency with Microsoft Office and database systems.

Responsibilities

• Manage communication: handle incoming calls and schedule appointments efficiently.
• Inquiries resolution: respond to queries via phone, email, and in-person interactions with professionalism.
• Client reception: greet and register new clients, ensuring a warm welcome.
• Insurance management: process and manage insurance forms adeptly.
• Medication distribution: dispense medications as required.
• Financial transactions: process payments accurately and efficiently.
• Emotional support: provide empathy during distressing times while maintaining professionalism.
• System utilisation: organise patients using the in-house system efficiently.
• Inter-practice communication: liaise with veterinary practices to address patient needs.
• Debt and refund management: make necessary phone calls regarding debts and refunds.
• Client care: ensure every client feels welcomed and valued.

Skills

Strong communication

Empathy

Customer service

Microsoft Office

Database systems

Tools

Microsoft Office

CRM systems

Job description

CVS Vets in Chester is seeking a Veterinary Referral Receptionist to greet clients, register new patients, and handle calls and bookings while supporting the team with administration and insurance processes.

The role requires strong communication, empathy and a proactive approach to client care in a busy veterinary environment. Salary aligns with minimum wage, with generous annual leave and staff discounts.