Personal Travel Expert - Chelsea

Kuoni; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A luxury travel agency in London is seeking an experienced Travel Consultant to provide exceptional customer service while selling luxury holidays. You will create tailor-made itineraries and work towards sales targets in a vibrant retail environment. Ideal candidates are passionate about travel, possess proven sales experience, and are available for flexible working hours. The role offers extensive training, career progression, and attractive benefits including discounted travel and performance-related pay bonuses.

Benefits

Discounted gym memberships

25 days annual leave

Performance-related pay

Loyalty awards

Qualifications

• Experience in long-haul destinations is essential.
• Must be self-motivated and able to manage time effectively.
• Proven sales experience in the travel industry.

Responsibilities

• Deliver personal service and inspire customer experiences.
• Design tailor-made holiday itineraries.
• Meet monthly sales targets and manage customer relationships.

Skills

Passion for travel

Sales experience

Customer service skills

Time management

Job description

We Live and Love Travel.... Do you? It's not just our holidays that are award-winning. Our workplaces are too! Come and join Travel Weekly's Employer of the Year for 2024! We are looking for an experienced Travel Consultant to join our team inside of Peter Jones, Chelsea. Full time hours or 4 days a week will be considered. When you work in one of our beautiful stores, you'll discover a travel career with a difference - from how we treat our team to the experience we give our customers. We call it the Kuoni Difference. Come and join our team of enthusiastic, inspiring and knowledgeable people and experience the buzz of sharing your passion for travel.

You'll sell an unrivalled range of luxury holidays, add the Kuoni touch to take things to the next level, and jet off around the world on incredible educational trips. We know that personal growth is key, so we offer ongoing training, excellent career progression opportunities and a fun, supportive and inclusive work environment.

What does a typical day look like as a Personal Travel Expert?

It all starts by talking all things travel whilst your customer enjoys the in-store experience; whether it be over a glass of Champagne, a cold Peroni or sipping tea from around the world. You will deliver a personal service daily, inspiring and creating excitement for the customer by designing holidays that match their interests, tastes, spend, and preferences, all with a commitment to quality.

As part of Kuoni's new retail vision, we offer a wider range of products to our customers - our famous tailormade Kuoni holidays, along with third-party products that may better suit the customer, maintaining our high service standards while booking through trusted brands.

Once the customer books their holiday, you ensure their experience continues with exceptional service, acting as their concierge and point of contact, surprising and delighting them at various touchpoints before travel. You will also work towards monthly sales targets and foster relationships with our brands and suppliers.

Benefits for our retail team

We offer ongoing training, career progression, and the opportunity to broaden your horizons through exclusive travel experiences. We value wellbeing, sustainability, and giving back, making you proud to work with us.

• Our training begins with a five-week virtual programme supported by in-store training
• Ongoing coaching and development
• Strong leadership communication
• Build a VIP customer database and organize events as a Kuoni ambassador
• Take on responsibilities like managing social media or in-house projects
• Opportunities for promotion to managerial roles or head office
• Annual overseas conferences for managers
• Sell luxury holidays, creating tailor-made itineraries from scratch and sourcing from trusted partners

Travel opportunities

• At least one educational trip per year to destinations like Maldives, Galapagos, Alps, Malta, Kenya, and Corfu
• Weekly incentives including cash, vouchers, experiences, and holidays
• Discounted staff travel
• Overseas VIP trips for top performers

Personality & Skills

We seek confident, well-traveled individuals with a passion for making customers' booking journeys seamless. The ideal candidate will:

• Be passionate about travel with experience in long-haul destinations
• Be self-motivated and focused on building repeat business
• Have proven sales experience and knowledge of the travel industry
• Be adept at managing their own time and flexible in a dynamic environment
• Be quick to learn new booking systems
• Be available to work retail hours, including evenings and weekends, with shifts across 5 days, typically Monday to Saturday 10am-7pm, and Sunday 12pm-6pm.

Additional Benefits

• Perkbox discounts
• Discounted gym memberships
• Starting from 25 days' annual leave, increasing with service
• Matched pension scheme
• Performance-related pay potential of £4,000 - £7,000 extra annually
• Supportive work environment
• Clothing allowance
• Interest-free season ticket loan
• Bike2Work scheme
• Free family travel insurance
• Loyalty awards
• Enhanced maternity/paternity leave
• Referral bonuses

Wellbeing & Giving Back

• Employee Assistance Programme
• Wellbeing support
• Free vaccinations and eye tests
• Volunteer leave and fundraising activities

Job Security

As part of DERTOUR UK and REWE, we are backed by a stable, international group. Follow us on Instagram @workatkuoniuk for more insights.