Personal Tailor Full Time - Hackett Jermyn Street

Hackett Ltd; London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading company in luxury retail is seeking a Personal Tailor for its London store. The role involves providing exceptional customer service, achieving sales targets, and contributing to a memorable brand experience. Join a dynamic team and enjoy various perks, including career growth opportunities and staff discounts.

Benefits

Staff discounts across all AWWG brands in Europe

Monthly commission system

Career growth opportunities

Access to Perkbox

Life assurance

Team building and engagement activities

Cost effective commuting options

Free courses on various topics

Exclusive invitations for events

Company uniform provided

Qualifications

• Passion for fashion industry.
• Proven experience in clothing retail, preferably in the premium or luxury sector.
• Impeccable customer service and outstanding sales skills.

Responsibilities

• Ensure impeccable customer service and engage with customers to understand their needs.
• Achieve personal and store sales targets while maintaining high standards of store presentation.
• Replenish stock regularly and maintain knowledge of products and unique selling points.

Skills

Customer Service

Sales Skills

Teamwork

Initiative

Communication

Job description

At Hackett, we believe that every stitch is a work of art. Whatever your career path, we strive to nurture talent and care in every department, prioritising creativity, quality and our attention to detail at every stage of the production process.

If you are creative at heart, possess meticulous attention to detail and appreciate ingenuity and British heritage, join our team today and embark on a new adventure.

What we are looking for:

We are looking for aPersonal Tailorat our Hackett Jeremyn Store to create a memorable brand experience for our customers and contribute to the achievement of the store's objectives through effective sales skills and customer service while promoting the brand image.

What we offer:

Working with us comes with a host of attractive benefits designed to enhance your professional and personal life. Here's what you can look forward to:

• To work in an inspiring and dynamic team with colleagues from all over the world in a diverse and inclusive culture.
• Uniform: Enjoy a stylish and professional uniform provided by the company.
• Discounts: We offer a staff discount across all AWWG brands in Europe
• Commissions: a monthly commission system where the more you sell, the more you earn.
• Career Growth Opportunities: Take advantage of significant opportunities for career progression and personal growth within the company, including the possibility of moving from retail to corporate roles.
• Access to Perkbox: Gain access to Perkbox, an exclusive platform offering various perks and discounts.
• Life assurance.

Andmany other benefitssuch asteam building and engagement,cost effectivecommuting options,free courseson a variety of topics and fields through our platform, orexclusive invitationsfor our events in collaboration with our brand partners!

Key responsabilities

Customer Focus

• To personally demonstrate that the customer is key and that an impeccable customer service is our main priority.
• To greet and acknowledges a customer immediately on entry to the store, in a polite and courteous manner and to maintain contact whilst they are in the store.
• To engage with the customer in order to fully understand their needs and then provide the appropriate help and support to ensure an impeccable customer experience.
• To develop excellent knowledge of up to date product and unique selling points to promote product benefits to our customers.
• To provide advice and guidance to customers on our product and services to ensure we fill their expectations.
• To immediately escalate customer’s request or problems to ensure they are resolved in line with company standards.
• To live and breathe the seven Hackett values.

Achieve Results

• To achieve personal and store sales targets.
• To have an understanding of the store KPI’s and how to influence them.
• Awareness of Brand image and Competitors.
• To be proactive in ideas for increasing sales.
• To use the mailing card and brochure to attract and retain customers.
• To be fully aware of all the services we provide in store such as alterations, bespoke services, made to order, click and collect, etc...
• To be fully aware of your best sellers
• To always make suggestions for complimentary purchases (cross and up selling)
• To carry out all sales transactions correctly and efficiently
• To assist advise and help train other staff

Store and Stock Standards

• To constantly replenish product on the shop floor to ensure VM standards are met.
• To reduce stock loss in store by being aware of stock loss and prevention techniques
• To maintain high standards of personal dress and appearance, presenting a professional, smart and tidy appearance.
• To complete any other tasks that may be requested as and when required, depending on the changing needs of the business.
• To be good ambassadors for the brand.
• To develop and maintain good relationship with management and colleagues
• Knowledge of company stock loss expectations
• To ensure sales transactions are efficiently and accurately carried out.

Requirements

Required experience:

• Passion for fashion industry
• Proven experience in clothing retail preferably in the premium or luxury sector
• Impeccable customer service skills
• Outstanding sales skills
• Able to work within a team
• Able to use initiative
• Well presented
• Above standard communication skills with an exceptional command of English