Personal Support Worker

FRESH STARTZ SERVICES LTD; Luton; On-site; GBP 15,000 - 21,000; Part time

Job summary

Fresh Startz Services Ltd is seeking two experienced Support Workers to assist young people aged 16–25 across two sites in Luton. The role involves providing practical and emotional support, encouraging independent living, and promoting wellbeing in a safe, respectful environment.

The position is flexible with zero-hours contracts, requiring availability for evenings, weekends and sleep-in shifts. Pay is £13 per hour plus £55 per sleep-in, with induction and training provided to support staff in

Qualifications

• Experience in support work, residential care or supported accommodation is essential.
• Strong communication and record-keeping skills required.
• Understanding of safeguarding, boundaries and confidentiality expected.

Responsibilities

• Provide practical and emotional support to young people aged 16–25.
• Promote independence through daily living skills and household responsibilities.
• Encourage routines, engagement and personal development.
• Safeguard young people and follow organisational policies and procedures.
• Maintain accurate daily records, support notes and incident reports.

Skills

Support work

Residential care

Safeguarding

Communication

Record-keeping

Education

Health and Social Care qualification

Job description

Fresh Startz Services Ltd provides supported accommodation for young people aged 16–25, helping them develop independence, build essential life skills and work towards positive outcomes. Our team provides practical and emotional support in a safe, structured and supportive environment, promoting young people's wellbeing, dignity and independence. We value safeguarding, professionalism, respect and a person-centred approach, and are committed to helping young people build the skills and confidence they need for the future.

Role Description

Company Description

Fresh Startz Services Ltd provides supported accommodation for young people aged 16–25, helping them develop independence, build essential life skills and work towards positive outcomes. Our team provides practical and emotional support in a safe, structured and supportive environment, promoting young people's wellbeing, dignity and independence. We value safeguarding, professionalism, respect and a person-centred approach, and are committed to helping young people build the skills and confidence they need for the future.

Role Description

Job Title: Support Worker – Young People’s Supported Accommodation

Location: Luton, Bedfordshire

Contract: Flexible, zero-hours

Pay: £13 per hour + £55 per sleep-in

Vacancies: 2

Working locations: Two supported accommodation sites in Luton

Fresh Startz Services Ltd is looking for two experienced and reliable Support Workers to join our team, supporting young people aged 16–25 across our two supported accommodation sites in Luton.

This is a flexible role suited to individuals with previous experience in support work, residential care or supported living who are passionate about helping young people develop independence and achieve positive outcomes.

Responsibilities include providing practical and emotional support, encouraging independent living skills, promoting wellbeing, maintaining a safe living environment and supporting young people to work towards their individual goals. You will also be responsible for maintaining accurate records, following safeguarding procedures, reporting concerns and working collaboratively with colleagues and relevant professionals.

The role requires flexibility to work across both Luton sites, including evenings, weekends and sleep-in shifts, according to service requirements.

Key Responsibilities

• Provide practical and emotional support to young people aged 16–25.
• Promote independence through daily living skills, budgeting, meal preparation and household responsibilities where appropriate.
• Encourage positive routines, engagement and personal development.
• Safeguard young people and follow organisational policies and procedures.
• Maintain accurate daily records, support notes and incident reports as required.
• Recognise and report safeguarding concerns, risks or changes in wellbeing.
• Maintain appropriate professional boundaries and confidentiality.
• Work effectively with colleagues and relevant external professionals.
• Support a safe, respectful and inclusive accommodation environment.
• Work flexibly across two sites in Luton, including evenings, weekends and sleep-ins.

Qualifications and Experience

• Previous experience in support work, residential care or supported accommodation is essential.
• Experience working with young people or vulnerable individuals is highly desirable.
• Understanding of safeguarding, professional boundaries and confidentiality.
• Strong communication, interpersonal and record‑keeping skills.
• A patient, empathetic, reliable and professional approach.
• Ability to work independently and as part of a team.
• Flexibility to work varied shifts, including sleep-ins, evenings and weekends.
• Ability to travel between the two Luton sites as required.

Relevant Health and Social Care qualifications or training are desirable. Applicants must be committed to safeguarding young people and promoting their welfare. Appointment will be subject to the appropriate safer recruitment checks and any required DBS checks.

Pay and Contract

• £13.00 per hour.
• £55 per sleep-in.
• Flexible zero-hours contract.
• Work across two supported accommodation sites in Luton.
• Induction and role‑appropriate training provided.