Personal Shopping Manager (Mat Cover, 12 Month FTC)

THREADS; London; On-site; GBP 45,000 - 65,000; Full time

Job summary

THREADS, un acteur innovant dans le commerce de luxe, recherche un Personal Shopping Manager pour diriger une équipe dynamique. Le candidat idéal aura une solide expérience en vente de luxe, sera un leader naturel et saura transformer les objectifs de vente en succès. Ce poste impose un réel leadership avec une attention particulière au développement et à la formation de l'équipe. Profitez d'un environnement d'entreprise stimulant et d'opportunités de croissance.

Benefits

Private Medical Insurance

Denplan

Eyecare Vouchers

Pension

Staff discounts

Enhanced Parent Program + Parental Leave

The Inclusive Threads DE&I Program

25 Days Holiday

Paid sick leave

Flexible working

Qualifications

• Expérience dans la gestion d'équipes de vente de luxe.
• Exprimer un esprit commercial et entrepreneurial.
• Capacité à travailler dans un environnement dynamique.

Responsibilities

• Diriger et motiver une équipe de 15 acheteurs personnels.
• Développer un portefeuille client VIP et améliorer la proposition de valeur.
• Gérer le parcours client via une approche analytique basée sur les données.

Skills

Leadership dans les ventes de luxe

Gestion de l'expérience client

Orientation analytique

Compétences en gestion du changement

Job description

Reporting to the VP, Global Sales, the Personal Shopping Manager will lead our fantastic and motivated personal shoppers with a real focus on training, upskilling, mentoring, and leading by example to ensure we meet Threads' aspiring sales growth plans.

Working as part of a wider management team, you will be responsible for ensuring that your team of up to 15 direct reports accelerates in sales and client focus, proactively developing the VIP client portfolio and strategically developing the Threads value proposition.

You will be a natural leader who is commercially focused, as well as a confident decision maker and influencer.

This role is a fixed term, maternity cover contract for 12 months.

• Seasoned luxury sales & high networth client leadership
• E2E customer journey management, with a data-driven and analytical approach
• Experience in driving & managing change in a rapidly growing team
• Comprehensive understanding of growing a luxury business across multiple platforms

Technical Abilities

• Curiosity to embed a test-driven sales culture, using data to increase efficiency and sales output
• Ability to manage across many different platforms seamlessly
• Strong understanding of sales operations to support with problem- solving

Experience

• Experience leading sales teams within an evolving business environment
• Well established experience within luxury and high net worth client base
• Commercial, entrepreneurial leadership mindset
• Natural appetite to work in a fluid, dynamic start-up style space
• Motivated and excited by growth potential
• Private Medical Insurance plans
• Denplan
• Eyecare Vouchers
• Pension
• Staff discounts
• Enhanced Parent Program + Parental Leave
• The Inclusive Threads DE&I Program
• 25 Days Holiday
• Paid sick leave
• Flexible working

About Threads:

Want to help build the future of luxury fashion commerce? If so, you've come to the right place.

Threads is a creative, luxury fashion personal shopping and commerce business. Through social and chat-based media, we inspire our international client base to discover the rarest luxury items. We then search the globe to procure them for our clients; this is the future of retail.

About Threads:

Want to help build the future of luxury fashion commerce? If so, you've come to the right place.

Threads is a creative, luxury fashion personal shopping and commerce business. Through social and chat-based media, we inspire our international client base to discover the rarest luxury items. We then search the globe to procure them for our clients; this is the future of retail.

Threads is in Tech City's Future Fifty programme which recognises some of the UK's growing businesses, pioneering the best luxury shopping experience in the world!

We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

Equity in selection practices

Threads practise equity in selection because we want to provide underrepresented groups with access to opportunities, and us, access to great people. We ask candidates to share their demographic data in the application so that we can prioritise under represented groups in the first part of our selection process to provide an equitable funnel. All candidate offers are decided on the basis of qualifications, merit, and business need. If we have two candidates at the final stage, we choose the best candidate for the job.

We are a Disability Confident Employer, and have committed to the recruitment and continued employment of people with disabilities. We are working towards improved employment practices to ensure those with disabilities receive full and fair consideration for all types of vacancies as well as for training, career development and promotion. Our goal is to be recognised as an employer providing employment opportunities for people with disabilities.