Personal Shopping Consultant (Full time) Birmingham

TN United Kingdom; Birmingham; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a Personal Shopping Consultant to deliver exceptional customer experiences while achieving sales targets. In this dynamic role, you will nurture relationships with high net worth clients, develop client engagement strategies, and collaborate with various departments to maintain high service standards. Your keen attention to detail and commercial awareness will help you stay ahead of market trends and competitor activities. This is a fantastic opportunity for a sales and service expert to thrive in a luxury retail environment, ensuring every client receives a unique and memorable shopping experience.

Qualifications

• Proven experience as a personal shopper with an established client base.
• Strong communication skills and a collaborative mindset.

Responsibilities

• Develop relationships to generate new business with high net worth clients.
• Monitor customer satisfaction and suggest improvements.

Skills

Customer Service Skills

Sales Expertise

Communication Skills

Detail-oriented

Commercial Awareness

Job description

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Personal Shopping Consultant (Full time) Birmingham, Birmingham

Client:

Selfridges

Location:

Birmingham, United Kingdom

Job Category:

Consulting

EU work permit required:

Yes

Job Reference:

a2e1a234d5ee

Job Views:

6

Posted:

24.04.2025

Expiry Date:

08.06.2025

Job Description:

Personal Shopping Consultant (Full time) Birmingham

Job Introduction

As a Personal Shopping Consultant, you will deliver an extraordinary customer experience while meeting sales and profit targets. You will develop a client engagement strategy and work cross-functionally to execute this to the highest standard.

In this role you will:

1. Nurture and develop relationships to generate new business with a focus on international, high potential, and high net worth clients.
2. Recognize potential events either in-store or offsite to further our client base and proactively approach individuals and corporations.
3. Generate ideas and implement plans to develop business opportunities and drive productivity, sales, and profit across own bought and concession businesses.
4. Demonstrate a commercial mindset and outlook to stay responsive to customer needs, sharing inspiration, and developing a commercial mindset in the immediate and wider team.
5. Monitor customer service satisfaction and spend, suggesting improvements where necessary to keep us ahead of our competitors.
6. Partner with key stakeholders at store events and through other commercial opportunities (CNY, Eid, Christmas, Football pop-ups).
7. Act as an ambassador for Selfridges Personal Shopping both internally and externally by representing our brand at public/store events to promote our products and services.
8. Follow health and safety and security procedures.
9. Positively interact with potential and existing clients, answering queries and providing guidance on our services, enabling customers to choose the most suitable option for them.
10. Continue to deliver our unique service by maintaining customer care, responding to client inquiries, booking, and following up on deliveries and client alterations.
11. Be responsible for prepping the client rooms, maintaining housekeeping standards, returning stock from previous consultations, and laying out product options for the next client.
12. Work confidently and collaboratively with various departments to deliver exceptional service and standards.
13. Stay ahead of the latest trends by taking every opportunity to expand your product knowledge and being aware of competitor activity.

A bit about you:

1. A reputable personal shopper with an established client base.
2. Collaborative, supporting the wider Personal Shopping team to deliver exceptional service to our customers seeking a unique experience.
3. A proud shopkeeper who understands the various elements of the role, including maintaining a clean environment and supporting the wider team when needed.
4. Detail-oriented, noticing even the smallest details to ensure an excellent experience and luxury environment for our customers.
5. Well-informed about store events and services that may appeal to Personal Shopping clients.
6. A great communicator, adapting your style and service to suit customer needs and preferences.
7. Known to be a sales and service expert.
8. Commercially astute, responsive to customer needs, market, and competitor trends.
9. An example of our values, a trusted and respected colleague.