Personal Shopping Consultant (Client book required to apply)

TN United Kingdom; London; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Personal Shopping Consultant to deliver exceptional customer experiences and meet sales targets. This role focuses on nurturing relationships with high net worth clients and developing innovative strategies to drive business growth. As an ambassador for the brand, you will engage with clients at events and ensure a welcoming environment. If you have a reputable client book and a passion for sales and service, this opportunity offers a chance to thrive in a dynamic retail setting.

Qualifications

• Proven experience as a Personal Shopper with an established client book.
• Strong collaborative skills to support team efforts.

Responsibilities

• Develop client engagement strategies to enhance customer experience.
• Generate new business opportunities with high net worth clients.

Skills

Client Relationship Management

Sales Strategy Development

Commercial Awareness

Customer Service Excellence

Event Planning

Communication Skills

Job description

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Personal Shopping Consultant (Client book required to apply), London

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Client:

Selfridges

Location:

London, United Kingdom

Job Category:

Consulting

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EU work permit required:

Yes

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Job Reference:

d515bcac6869

Job Views:

4

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

Personal Shopping Consultant (Client book required to apply)

Job Introduction

*Please note it is essential for candidates to have a client book to apply for this position.*

Job Description

As a Personal Shopping Consultant, you will deliver an extraordinary customer experience while meeting sales and profit targets. Develop a client engagement strategy and work cross-functionally to execute it to the highest standard.

In this role, you will:

1. Nurture and develop relationships to generate new business with a focus on international, high potential, and high net worth clients.
2. Recognize potential events either in-store or offsite to further our client base and proactively approach individuals and corporations.
3. Generate ideas and implement plans to develop business opportunities, driving productivity, sales, and profit across your own and concession businesses.
4. Demonstrate a commercial mindset to stay responsive to customer needs, sharing inspiration, and developing a commercial outlook within your team.
5. Monitor customer satisfaction and spend, suggest improvements where necessary, and keep ahead of competitors.
6. Partner with key stakeholders at store events and through other commercial opportunities (CNY, Eid, Christmas, Football pop-ups).
7. Act as an ambassador for Selfridges Personal Shopping, representing our brand at events to promote products and services.
8. Follow health, safety, and security procedures.
9. Interact positively with clients by answering queries and guiding them on our services, enabling them to choose the most suitable options.
10. Maintain customer care by responding to inquiries, booking, and following up on deliveries and alterations.
11. Prepare client rooms, maintain housekeeping standards, and ensure a welcoming environment.
12. Collaborate confidently with various departments to deliver exceptional service and standards.
13. Stay updated on latest trends and expand product knowledge.

A bit about you

• Reputable personal shopper with an established client base.
• Collaborative, supporting the wider team to deliver exceptional service.
• Supportive and flexible, understanding various elements of the role.
• Detail-oriented, noticing even small details for an excellent customer experience.
• Well-informed about store events and services relevant to clients.
• Excellent communicator, able to adapt style to customer needs.
• Recognized as a sales and service expert.
• Commercially astute, responsive to market and competitor trends.
• Trustworthy and respected colleague, embodying company values.