Personal Shopper @NET-A-Porter

YOOX NET-A-PORTER GROUP; City Of London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading luxury fashion retailer in London is seeking a talented Personal Shopper to engage with high-value customers. The role requires strong communication and commercial awareness in luxury fashion, as well as a minimum of 2 years in customer-facing sales. You will provide tailored styling and recommendations, achieve sales targets, and collaborate with internal teams. This position offers a competitive salary, commission opportunities, and a supportive team environment.

Benefits

Attractive commission scheme

Pension contributions

Staff discount

Private healthcare

Flexible working

Qualifications

• 2+ years of experience in customer-facing sales roles.
• Proven experience achieving personal sales goals.
• Fluent in spoken and written English.

Responsibilities

• Build lasting relationships with high-value customers.
• Provide tailored styling and product recommendations.
• Achieve monthly sales targets and KPIs.

Skills

Customer-facing sales experience

Communication skills

Luxury fashion awareness

Organisational skills

CRM systems proficiency

Tools

Microsoft Office

Job description

Overview

NET-A-PORTER delivers incredible fashion for incredible women. As the world’s leading luxury retailer with the most authoritative product edit globally, the site offers the ultimate curation of fashion from the most coveted designer brands to the most exceptional assortment of fine watches and precious jewelry. Consideration for environmental and social impact increasingly shapes the product offering, and the launch of the NET SUSTAIN platform, was created to showcase brands that place sustainability at the core of their product. Uniting content and commerce to deliver an immersive and inspiring customer experience, NET-A-PORTER speaks to a global community and features a dedicated editorial vertical with PORTER, which is renowned for its award-winning content featuring a diverse range of incredible women.

NET-A-PORTER champions unparalleled customer service offering worldwide shipping to more than 170 countries, including same or next-day delivery services to some locations, we offer a seamless shopping experience across all devices, luxurious packaging, easy returns and a multi-lingual Customer Care and Personal Shopping team that is available 24/7, 365 days a year. A pioneer of Personal Shopping and Client Relations services for the digital era in 2000, NET-A-PORTER continues to innovate and strengthen its offering, with virtual styling, invitation only digital exclusives, and a world class suite of specialized offers for EIPs, (Extremely Important People), the brand’s most loyal and valuable customers.

Role

NET-A-PORTER are seeking a talented Personal Shopper to join the team. Some of the essentials for you to know are:

Location: Westfield Shepherds Bush

Reporting into: Personal Shopping Assistant Manager

Besides a competitive salary, we can offer you:

• Basic monthly salary plus an attractive commission scheme with NO CAP

• A pension that both you and the company contribute too

• Our famous staff discount
• Private healthcare for you and your family
• Flexible working
• A chance to be part of a fun and caring team that support each other

Responsibilities

Here is a breakdown of what you’ll be doing:

• Proactively target, engage, and build lasting relationships with high-value customers across the INTL region.
• Profile customers individually by analysing their shopping patterns, preferences, and lifestyle insights.
• Provide tailored styling and product recommendations through deep knowledge of fashion trends and collections.
• Identify, prioritise, and manage sales leads effectively to maximise conversion opportunities.
• Increase client spend and loyalty by understanding customer needs and delivering a personalised experience.
• Conduct one-on-one client appointments and ensure prompt follow-up after events and partnerships.
• Drive acquisition of new high-value clients and optimise every opportunity to grow the customer base.
• Achieve monthly and annual sales targets and KPIs while maintaining strong awareness of global fashion trends.
• Collaborate with internal teams to share customer insights, inform strategy, and support client relations and marketing initiatives.

Requirements

The type of person we are looking for:

• 2+ years of experience in customer-facing sales roles, preferably in luxury fashion and with Personal Shopping experience
• Proven experience within a sales target driven environment, achieving personal sales goals
• Excellent communication, customer service and inter-personal skills, with confidence to network and build genuine relationships with customers
• Strong commercial awareness in luxury fashion
• An eye for detail and good organisational skills is essential
• Fluent in spoken and written English
• Results driven and motivated attitude

• Computer literate (usage of CRM systems and proficiency in Microsoft Office, such as Outlook and Excel)

Additional

From the moment you join the LuxExperience Group we are committed to making your journey with us inspirational and evolutionary. If you are passionate, committed and thrive in a collaborative and fast-paced environment, then please apply with a CV.

LuxExperience is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics. If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly. Experience Level: Associate Workplace Type: Hybrid