Personal Shopper

Fenwick Limited; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a dynamic team as a Personal Shopper at a leading luxury retail destination. This role is crucial for delivering exceptional customer service and requires a passion for fashion and a strong client base. You'll engage with clients, maintain high service standards, and stay ahead of trends to ensure a memorable shopping experience. With a competitive salary and attractive benefits, this position offers a chance to thrive in a supportive and collaborative environment. If you are proactive and driven, this is the perfect opportunity to make a significant impact in a growing team.

Benefits

25% colleague discount

28 days annual leave

Additional day off for birthday

Access to online GP services

'Perks' program for discounts

Pension scheme

Qualifications

• Experience as a Personal Shopper with a strong client base.
• Proven track record in luxury retail and excellent communication skills.

Responsibilities

• Interact positively with clients and guide them on services.
• Grow your client book and maintain unique service standards.
• Stay updated on fashion trends and competitor activity.

Skills

Clienteling

Communication Skills

Teamwork

Fashion Trends Knowledge

IT Proficiency (Microsoft Office)

Tools

Salesforce

Hero

Select Hub

Job description

Are you seeking a dynamic, customer-focused position within a business on a thrilling journey? If so, we are looking for someone to join our Concierge & Services team at Fenwick Brent Cross and would be delighted to receive your application!

About the Opportunity

As our Personal Shopper, you will be the driving force of our Concierge & Services team in-store, showcasing the very best of our hospitality to clients across the world. You will work with passion and pride to maintain our high standards, drive sales, and exceed your targets.

Our clients deserve impeccable service delivered by people with a genuine passion for our renowned product range. This is an integral role for our business's success. You will need experience in clienteling, paying particular attention to your clients' needs and influencing their choices!

You must be proactive and driven, staying one step ahead of our competitors. Keep abreast of new fashion and lifestyle trends, events, and services to maximize every opportunity to deliver excellence for our clients.

Your responsibilities will include:

1. Positively interacting with potential and existing clients, answering queries, and guiding them on our services to help them choose the most suitable options.
2. Proactively growing your client book within your store and creating an engaging hub of styling and shopping.
3. Maintaining our unique service standards through excellent customer care.
4. Preparing the client rooms.
5. Collaborating confidently with various departments.
6. Staying ahead of the latest trends by expanding your product knowledge and monitoring competitor activity.

About the ideal candidate

We seek someone passionate about brands and styling, who understands teamwork. Experience as a Personal Shopper with a strong client base is essential. The role also requires:

• A proven track record in luxury retail.
• A keen interest in fashion, lifestyle trends, brands, and social media.
• Excellent communication skills and a strong team player attitude.
• IT proficiency, especially with Microsoft Office. Experience with client management tools like Salesforce, Hero, or Select Hub is advantageous.
• An affinity with the Fenwick brand.

We offer a competitive salary and benefits, including:

• 25% colleague discount across most areas.
• 28 days annual leave, increasing annually to a maximum of 33 days, plus a scheme to buy additional days.
• An additional day off for your birthday.
• Access to WeCare, offering online GP services, mental health support, and more.
• 'Perks' program for discounts, deals, and cashback on various products and activities.
• Pension scheme.

About Fenwick

Fenwick is the UK’s largest family-owned department store group, with a rich heritage shaping who we are today. We are on an exciting growth journey, investing in the future. Our 2,000-strong team spans stores, support functions including Digital, Buying & Merchandising, IT, Finance, People, Customer Service, along with restaurants and distribution centers. We are always looking for talented individuals to join our expanding family and exceed our customers' expectations.