Personal Shopper

HARRODS; City Of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading luxury department store in London seeks a Personal Shopper to deliver exceptional customer service and manage client relationships. You will be responsible for guiding customers through their shopping experience both in-store and online, driving sales and exceeding expectations. The ideal candidate will possess strong emotional intelligence and a passion for luxury service, alongside proven customer service skills.

Benefits

Company pension

Flexible working

31 days' holiday

Birthday off

Up to 33% in-store discount

Season ticket loan

Qualifications

• Exceptional customer service skills evidenced by consistent results.
• Ability to communicate and connect with a diverse range of customers.
• Passion for delivering a premium service experience.
• Proactively generate leads and sales across the store.
• Curiosity about luxury customers and their lifestyles.

Responsibilities

• Manage the customer journey from product selection to transaction.
• Search for selling opportunities with every client.
• Build and maintain strong relationships with clients.
• Implement the Art of Selling in every client interaction.
• Serve with an omni-channel sales approach.

Skills

Exceptional customer service skills

Emotional intelligence

Lead generation

Ability to connect with diverse customers

Job description

Overview

Delivering world class service to Harrods' most loyal clients and consistently exceeding their expectations is in our DNA. It goes without saying that our clients expect simplicity, ease, pace and most importantly personalised service, tailored to their needs, when they visit us. As a Personal Shopper, you will pro-actively deliver exceptional sales performance through your world class approach to customer service. Our Personal Shopping department is focused on providing exceptional service levels to ensure that our customers enjoy the best shopping experience through our Assisted Shopping service to further build their engagement and loyalty.

About the role

As a Personal Shopper you will work across the whole store, where no day will be the same. Below is a snapshot of some of your responsibilities:

• Management of the customer journey, from initial product selections through to transaction processing, stock picking and dispatch.
• You\'ll proactively search for selling and service opportunities with every client and search for new opportunities across the store which the client may not be familiar with to encourage broader selling.
• Use selling opportunities to expand a genuine and loyal client base through referrals and word of mouth.
• Serve with an omni-channel approach, via traditional retail \'on-site\' sales as well driving proactive sales, leads and acquisitions through virtual channels.
• Acquire, build and maintain strong relationships with clients. You will take the time to truly connect on an individual basis to know how we can best meet their needs and exceed expectations.
• Implement the Art of Selling in each interaction with a client, whether face to face or virtually and deliver exceptional sales and service results.

About you

To excel in this role you\'ll have the following experiences and knowledge:

• You are a client-led seller with exceptional customer service skills, evidenced by consistent customer service results.
• Emotionally intelligent with an ability to communicate and connect with a diverse range of customers and colleagues -across verbal, written and digital formats with an ability to "flex" to customer\'s needs.
• Demonstrate a passion for delivering a consistently premium service experience for customers.
• Have the ability to proactively generate leads and sales from either existing or new client base and seek opportunities to sell broadly across the store.
• Naturally curious about the luxury customer and their lifestyle to understand how best to cater to them.

About Us

Harrods is one of the world\'s leading luxury department stores and we\'re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world\'s most inspiring shopping experiences.

Our Promise To You

Help us make the impossible possible for our customers and we\'ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

Legacy Benefits

In return you\'ll receive an excellent benefits package, including a company pension, flexible working, 31 days\' holiday, and your birthday off, up to 33% in-store discount (including across our food hall and restaurants) and a season ticket loan.

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods