Personal Shopper

YNAP GROUP; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A luxury fashion retailer is seeking a talented Personal Shopper to build relationships with high-value customers. The ideal candidate has at least 2 years of experience in luxury fashion, excellent communication skills, and a results-driven attitude. You will provide personalized styling recommendations and achieve sales targets in a dynamic and supportive team environment. This role is located at Westfield Shepherds Bush and offers competitive pay with uncapped commission.

Benefits

Competitive salary with commission

Pension plan

Staff discount

Private healthcare

Flexible working hours

Qualifications

• 2+ years of experience in customer-facing sales roles in luxury fashion.
• Proven ability to achieve personal sales goals.
• Fluent in spoken and written English.

Responsibilities

• Build personal relationships with high value customers.
• Provide personalized styling recommendations.
• Achieve monthly and yearly sales targets.

Skills

Customer service skills

Sales skills

Fashion knowledge

Communication skills

Tools

CRM systems

Microsoft Office

Job description

NET-A-PORTER delivers incredible fashion for incredible women. As the world's leading luxury retailer with the most authoritative product edit globally, the site offers the ultimate curation of fashion from the most coveted designer brands to the most exceptional assortment of fine watches and precious jewelry.

Consideration for environmental and social impact increasingly shapes the product offering, and the launch of the NET SUSTAIN platform, was created to showcase brands that place sustainability at the core of their product. Uniting content and commerce to deliver an immersive and inspiring customer experience, NET-A-PORTER speaks to a global community and features a dedicated editorial vertical with PORTER, which is renowned for its award-winning content featuring a diverse range of incredible women.

NET-A-PORTER champions unparalleled customer service offering worldwide shipping to more than 170 countries, including same or next-day delivery services to some locations, we offer a seamless shopping experience across all devices, luxurious packaging, easy returns and a multi-lingual Customer Care and Personal Shopping team that is available 24/7, 365 days a year.

Job Description

NET-A-PORTER are seeking a talented Personal Shopper to join the team. Some of the essentials for you to know are:

• Location: Westfield Shepherds Bush
• Reporting into: Personal Shopping Assistant Manager

Besides a competitive salary, we can offer you:

• Basic monthly salary plus an attractive commission scheme with NO CAP
• A pension that both you and the company contribute too
• Our famous staff discount
• Private healthcare for you and your family
• Flexible working
• A chance to be part of a fun and caring team that support each other

Responsibilities

• Proactively target and build personal relationships with high value customers in the INTL region
• Profile customers individually based on their shopping patterns
• Provide personal styling recommendations by demonstrating detailed product knowledge and understanding of customers' fashion and lifestyle preferences
• Ensure that sales leads are identified and prioritised by analysing your customer list
• Increase the spend of individuals and develop customer loyalty by understanding their needs
• Ensure prompt follow up with customers acquired through events and partnerships
• Drive and conduct one-on-one appointments with clients wherever possible to develop relationships
• Optimise every opportunity to grow the customer base and acquire new high value clients
• Achieve monthly and yearly targets and KPIs
• Maintain a self-driven awareness of fashion industry, brands/products, and cultural awareness for clients based across different regions
• Identify customers' shopping patterns and trends, provide feedback to your seniors and follow up with the relevant strategy
• Work alongside the wider business to understand key trends and increase business acumen
• Participate in Client Relations, marketing, and partnership events as required

Requirements

• 2+ years of experience in customer-facing sales roles, preferably in luxury fashion and with Personal Shopping experience
• Proven experience within a sales target driven environment, achieving personal sales goals
• Excellent communication, customer service and inter-personal skills, with confidence to network and build genuine relationships with customers
• Strong commercial awareness in luxury fashion
• An eye for detail and good organisational skills is essential
• Fluent in spoken and written English
• Results driven and motivated attitude
• Computer literate (usage of CRM systems and proficiency in Microsoft Office, such as Outlook and Excel)

LuxExperience is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics.

If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.