Personal Medical Secretary

NHS; Sunderland; On-site; GBP 24,000 - 32,000; Full time

Job summary

The South Tyneside and Sunderland NHS Foundation Trust is seeking a Personal Medical Secretary to join the Trauma & Orthopaedic Admin Team. This role entails providing essential support to consultants, handling patient interactions, and ensuring efficient service delivery. If you have a proactive attitude and excellent attention to detail, this position offers an opportunity to contribute to high-quality patient care.

Benefits

Access to a Childcare Co-ordinator

Fitness Centre (SRH)

Flexible working policy

Qualifications

• Experience in a busy office environment and previous NHS experience.
• Knowledge of medical terminology and data protection.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Provide comprehensive PA support to consultants including diary management and patient queries.
• Maintain waiting lists and ensure compliance with national standards.
• Use Meditech V6 for scheduling and patient pathway tracking.

Skills

Organisational skills

Audio-Typing

Basic Numeracy Skills

Education

GCSE English (Grade C/4 or above) or equivalent

AMSPAR Diploma or OCR/RSA3/NVQ 3 Business Administration

Job description

Go back South Tyneside and Sunderland NHS Foundation Trust

Personal Medical Secretary

The closing date is 08 July 2025

We arecurrently seeking an enthusiastic and dynamic individual for the post of PersonalMedical Secretary within the Trauma & Orthopaedic Admin Team. In this role, youll be the key point ofcontact for patients, consultants, and medical teams, ensuring smooth andefficient service delivery. From managing schedules and coordinating patientpathways to handling urgent queries, youll play a crucial part in maintaininghigh-quality patient care. If you work well as part of a large team, thrive ina fast-paced environment, have excellent attention to detail, and enjoyproblem-solving, this could be the perfect opportunity for you!

You will bepredominantly based at Sunderland Royal Hospital; however the T&O servicecovers both acute hospitals in the Trust, and as such you will be expected tocover other areas over the Sunderland and South Tyneside sites to supportservice needs.

Main duties of the job

KeyResponsibilities:

Providecomprehensive PA support to consultants, managing their diaries, theatre schedules,and outpatient clinics.

Actas a first point of contact for patient queries, external agencies, and otherhealthcare professionals, ensuring seamless communication.

Maintainand update waiting lists, ensuring they meet national and local standards whileproactively addressing capacity challenges.

UseMeditech V6 and Trust Launchpad to track and validate patient pathways,ensuring timely scheduling and compliance with RTT targets.

Coordinatemeetings, prepare documentation, and assist in training new administrativestaff.

Handlesensitive information with discretion, ensuring patient confidentiality at alltimes.

Audio typingskills are essential to this role - a typing test will be part of the interviewprocess.

If youre aproactive, detail-oriented, and compassionate professional, wed love to hearfrom you! Apply now and become part of a team dedicated to making a differencein patient care.

About us

Please help us by adding your telephone number to your application form this will allow us to contact you quickly if required.

One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment.

We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups. Looking after our workforces health and wellbeing is a priority for STSFT. We also provide access to high quality education, training, career progression and support. Flexible working is supported via the Trust's Flexible Working Policy.

The Trust employs around 8,600 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area, in some cases to a population as great as 860,000. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Childcare Co-ordinator to help staff with childcare arrangements. The Trust will not accept applications which are found to be AI generated.

Job responsibilities

Overall Job Purpose:

To provide a competent secretarialservice to the Consultant and his/her team, making decisions and takingaction on matters of a non-routine nature on their behalf.

To ensure that all clerical andsecretarial functions pertaining to the Department are carried out in anefficient and cost effective manner according the Trust Secretarialstandards, local and national standards.

To ensure Meditech V6 is accessed andutilised in a manner appropriate to the service, working in real time.

To maintain a waiting list positionthat meets national and localstandards and CQUIN

To assure the Directorate Managementteam of a valid and contemporaneous waiting list position that meets nationalwaiting time requirements.

FOR FULL JOB DESCRIPTION SEE ATTACHMENT

Please note the Trust are not able to offer Skilled Worker Sponsorship for this role as it does not meet the UKVI threshold requirements. Applicants are requested to consider this when making their application. Please visitGov.UKfor further information

Person Specification

Experience

• Working in a busy office environment
• Communicating with people at all levels
• Previous NHS experience
• Previous medical secretarial experience

Personal Qualities

• Able to work under pressure
• To meet deadlines and prioritise workload
• Use initiative to problem solve
• Able to work independently and as part of a team

Skills

• Organisational skills

Qualifications

• Basic Numeracy Skills to Level 1 or equivalent
• Understand the role of the medical secretary
• IT systems/software packages
• GCSE English (Grade C/4or above) or equivalent
• Audio-Typing
• AMSPAR Diploma or OCR/RSA3/NVQ 3 Business Administration or significant administration/secretarial experience. Minimum OCR level 3 Word Processing (or equivalent experience)
• Knowledge of medical terminology
• Knowledge of data protection
• Knowledge of IM&TSecurity
• ECDL / IBT2
• Approachable
• Able to cope under pressure
• Flexible approach to working
• Committed to delivering quality patient care

Other

• There may be the requirement to travel to other sites from which the Trust conducts its business, to work or provide cover and support. Therefore you must be able to meet the travel requirements of the role

Employer name

South Tyneside and Sunderland NHS Foundation Trust