Personal Lines Customer Advisor

Hunter Savage; Belfast; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player in the insurance sector is seeking a Personal Lines Customer Advisor to join their dedicated team. This role offers an exciting opportunity to work in a vibrant office environment, focusing on delivering exceptional customer service and tailored insurance solutions. With over 50 years of experience, the company values community-driven ethos and provides a supportive culture. The position includes competitive salary options, performance-related bonuses, and various benefits like private medical insurance. If you are passionate about customer service and sales, this is the perfect opportunity for you.

Benefits

Private Medical Insurance

Death in Service Cover

Company Pension

Wellness Programme

Funding for Professional Development

Performance-Based Bonus

Qualifications

• 3+ years’ experience in insurance sales preferred.
• Strong customer focus with a passion for service.

Responsibilities

• Serve customers face-to-face and over the phone.
• Advise on and sell personal lines insurance products.

Skills

Insurance Sales

Customer Service

Interpersonal Skills

Communication Skills

Education

GCSEs including Maths and English

Tools

OpenGi Software

Job description

Job Title: Personal Lines Customer Advisor

Description
We are hiring for our client, a well-established, family-owned insurance brokerage with over 50 years of experience in the market. With a strong local presence across County Down and County Armagh, they pride themselves on their customer-first approach and community-driven ethos. They are now seeking a Personal Lines Customer Advisor to join their dedicated team in a fast-paced, customer-focused environment.

This is an excellent opportunity for someone with a strong background in insurance sales who enjoys working directly with customers and is passionate about delivering top-tier service. This Personal Lines Customer Advisor role is based in a vibrant office environment and offers an attractive salary and a suite of benefits, including performance-related bonuses and private medical insurance.

Top 3 Things to Know About this Job

1. Competitive Salary + Annual Bonus
2. Private Medical Insurance & Death in Service Cover
3. Supportive, close-knit culture with long-standing community roots

The Reward
• Competitive salary (negotiable based on experience)
• Annual performance-based bonus
• Private medical insurance
• Death in service benefit
• Company pension and wellness programme
• Funding available for professional development and exams
• Full-time or part-time hours available (Mon–Fri, 9am–5pm)
• Local, family-owned business with strong values and community focus

The Role
• Serve customers face-to-face and over the phone, understanding their insurance needs
• Advise on and sell a wide range of personal lines insurance products (car, home, van, travel, legal protection, GAP insurance, etc.)
• Maintain high levels of accuracy and compliance in administration
• Build and maintain strong customer relationships, offering tailored insurance solutions
• Operate within a supportive team and contribute to a collaborative workplace culture

The Person
• 3+ years’ experience in insurance sales (desirable)
• Working knowledge of OpenGi software (preferred)
• Excellent interpersonal and communication skills
• Customer-focused, with a passion for service and sales
• GCSEs (or equivalent) including Maths and English
• Motivated, adaptable, and team-oriented