Personal Lines Account Handler

NFP; Hemel Hempstead; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Personal Lines Account Handler to join their collaborative team. This role involves managing household insurance policies and delivering exceptional service to clients. You'll be instrumental in maintaining compliance with FCA guidelines while building strong relationships with customers. The company values a people-first culture and offers a flexible working environment, ensuring that you can thrive both personally and professionally. If you are passionate about customer care and looking to invest in your career, this opportunity is perfect for you.

Benefits

Flexible working hours

Casual office environment

Career development opportunities

Collaborative work culture

Employee benefits and socials

Qualifications

• Experience in general insurance and customer service is essential.
• Strong technical knowledge in household insurance is required.

Responsibilities

• Handle household policies and provide ongoing service to customers.
• Build relationships and ensure compliance with FCA guidelines.

Skills

Customer Care skills

Planning and Organisational skills

Household insurance Technical Knowledge

Negotiation skills

FCA Compliant Process

Education

General insurance experience

Customer service skills

Job description

Who we are
NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance. We are an organisation of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit: https://www.nfp.co.uk.

About the role
We are recruiting for a Personal Lines Account Handler to work on the handling of household policies and retain and provide a service to existing customers.

Overview of duties

• Maintain a professional image of self and the Group to all customers and insurers
• Identify and understand the customers needs and business
• Build relationships with customers and provide an ongoing service
• Complete and offer all renewals within the FCA guidelines
• Complete and process all new business and transfer new business within the FCA guidelines
• Completion of tasks in a timely manner
• Ensure that all compliance responsibilities are recorded and reported as required
• Build own technical knowledge to achieve/maintain competence and maintain own training records

Person specification

Knowledge, skills and abilities

• Customer Care skills
• Planning and Organisational skills
• Household insurance Technical Knowledge
• Negotiation skills
• FCA Compliant Process

Education / and or Experience

• General insurance experience
• Customer service skills

Key information

Location: Hemel Hempstead
Hours: Monday – Friday, 35 Hours

What you’ll love about us
We may be a global business, but our culture is united and truly collaborative. We strive to adopt a genuinely flexible approach to working, and we have the technology to make it as easy as possible for our people around the world to connect to one another, and to be productive in and out of the office.

We want everyone to bring their best selves to work each day, so we have a relaxed and casual office environment, plus great employee benefits and socials. Joining NFP means you’ll get plenty of opportunities to invest in your career and personal development.

Attractions - NFP

• We pride ourselves on our fast-paced, collaborative, vibrant working environment and hybrid model for part-remote working.
• Our PeopleFirst culture means our people work in a flexible and autonomous way and have the freedom and expertise to deliver outstanding service to clients in the way that they know-how.
• We build partnerships with organisations that can complement our client offering and we invest in new technology to deliver innovative solutions in our given markets.
• We focus on making sure that people can bring their best selves to work every day; and that they are placing as much importance on family and community as they do their valuable work.
• Our inclusion and belonging initiatives and charity work form a large part of this. NFP has an Executive Board member as well as Board made up of individuals from across our entire business dedicated to inclusion and belonging.

If this sounds like something in which you are interested, please apply or contact Lucy Reed for further information.

NFP and You... Better Together!