Personal Injury Technical Claims Coach

1st Central; Haywards Heath; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading claims management company is seeking a Personal Injury Technical Claims Coach to enhance claims handling within their vibrant Customer & Operations team. This role involves technical support, process improvement, and stakeholder engagement, focusing on delivering high-quality claims management.

Qualifications

• Experience in Personal Injury claims handling is essential.
• Ability to audit processes and provide constructive feedback.
• Strong people skills and stakeholder management abilities.

Responsibilities

• Provide support to Claims Handlers and Negotiators.
• Assist in the delivery of claims handling tactics and strategies.
• Contribute to continuous process improvement initiatives.

Skills

Personal Injury claims handling knowledge

Technical understanding of claims processes

Continuous improvement mindset

Stakeholder management

Attention to detail

Job description

Are you a talented claims professional with strong PI technical claims handling knowledge and experience? Do you have great people skills and the ability to work with stakeholders of all levels? Are you able to look at the core of a process and see where you could make improvements? If so, we want to hear from you!

We’re looking for a Personal Injury Technical Claims Coach to join our Customer & Operations team in either our Salford Quays, Manchester or Haywards Heath, West Sussex offices.

Reporting into the Head of Personal injury Claims, this role will provide support to the Head of Personal injury Claims and Technical Claims Lead. You will support in the delivery of claims handling tactics, strategies and change. Providing day to day technical support to Claims Handlers/Negotiators.

We’re all about people and we’re passionate about continuous improvement, so you’ll share your thoughts with the team to continually progress our methods and team knowledge.

Core skills we’re looking for to succeed in the role:

• Personal Injury claims handling knowledge and experience
• Technical understanding of claims processes
• A continuous improvement mindset with the ability to audit and give constructive feedback
• People focussed and able to manage stakeholders of all levels
• Attention to detail

So, if you’re up for the challenge and would like to join our vibrant and busy team, we want to hear from you today.

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