Personal Injury Team Leader

Tesco PLC.; Newcastle upon Tyne; Hybrid; GBP 37,000 - 42,000; Full time

Benefits offered by this job

Pension (up to 7.5% employer)

Virtual GP Service

Performance related annual bonus

23.1 days holiday (7.2 weeks)

Colleague Clubcard discount

Enhanced parental leave

Save and Buy scheme

Learning opportunities

Job summary

Tesco PLC in Newcastle is seeking a Personal Injury Team Leader to guide a team of around 10 Personal Injury Claims Handlers. You’ll coach, develop and performance‑manage staff to deliver fair, accurate and timely outcomes across the claims journey, from notification to settlement, while driving improvements and customer satisfaction.

In this hybrid role you’ll balance people leadership with technical motor claims expertise, ensuring high standards, strong stakeholder relationships and a

Qualifications

• Proven experience leading and developing people in an insurance claims environment.
• Strong motor claims knowledge with ability to act as a technical referral point.
• Excellent organisational, planning and time management skills.
• Strong communication and stakeholder management capabilities.

Responsibilities

• Leading, motivating and supporting a team of Personal Injury Claims Handlers to deliver excellent customer outcomes and achieve operational performance objectives.
• Driving colleague performance through regular 1:1s, coaching, feedback and quality audits, helping to build capability and maintain high technical standards.
• Acting as a technical referral and escalation point, providing guidance and support on complex claims and complaint handling.
• Identifying opportunities to improve team processes, procedures and ways of working to enhance operational effectiveness and customer experience.
• Monitoring team performance and supporting the delivery of fair, accurate and timely claims outcomes throughout the customer journey.
• Building a positive, high-performing team culture that supports colleague engagement, development and continuous improvement.

Skills

Leadership

People management

Motor claims knowledge

Organisational skills

Communication

Job description

Personal Injury Team Leader

Salary – From £36,500 - £41,500 depending on experience+ annual bonus & benefits

Work Level - 1

Location – Newcastle

Office Attendance – Our hybrid working model gives you the best of both worlds - flexibility to work from home and valuable face-to-face time with colleagues. This role typically requires 2 days per week onsite.

Closing Date - Applications close on 08 October 2026 at 5pm

Why this role?

We're looking for a Personal Injury Team Leader to join our Personal Injury Claims team.

In this role, you'll lead a team of around 10 Personal Injury Claims Handlers, supporting them to deliver excellent customer outcomes throughout the claims journey, from notification through to settlement. Reporting to the Personal Injury Claims Manager, you'll use your leadership skills and technical claims expertise to drive performance, support colleague development and ensure claims are managed fairly, accurately and efficiently.

This is a fantastic opportunity for an experienced people leader with strong motor claims knowledge who enjoys coaching others, driving continuous improvement and delivering great customer outcomes.

What you’ll be doing

• Leading, motivating and supporting a team of Personal Injury Claims Handlers to deliver excellent customer outcomes and achieve operational performance objectives.
• Driving colleague performance through regular 1:1s, coaching, feedback and quality audits, helping to build capability and maintain high technical standards.
• Acting as a technical referral and escalation point, providing guidance and support on complex claims and complaint handling.
• Identifying opportunities to improve team processes, procedures and ways of working to enhance operational effectiveness and customer experience.
• Monitoring team performance and supporting the delivery of fair, accurate and timely claims outcomes throughout the customer journey.
• Building a positive, high-performing team culture that supports colleague engagement, development and continuous improvement.

What we’re looking for: (minimum criteria)

• Proven experience leading and developing people within an insurance claims environment, with the ability to coach, motivate and support colleagues to achieve performance objectives.
• Strong motor claims knowledge, with the confidence to act as a technical referral point and support decision‑making across a range of claims scenarios.
• Excellent organisational, planning and time management skills, with strong attention to detail and the ability to manage competing priorities in a fast‑paced environment.
• Strong communication and stakeholder management skills, with the ability to handle escalations, influence outcomes and drive continuous improvement across the team.

And if you have any of these, even better

• Experience leading a Personal Injury claims team.
• Knowledge and understanding of Civil Procedure Rules (CPR).
• Understanding of personal injury claims processes, including MOJ and OIC portals.
• Experience of managing ad hoc projects conducive to reducing indemnity spend and lifecycles.

We welcome applications from everyone. If you’re excited about this role but your experience doesn’t align perfectly with every requirement, we’d still love to hear from you.

What’s in it for you

• A generous pension, with up to 7.5% employer contribution, depending on what you put in.
• Virtual GP Service for you and your family
• Performance related annual bonus.
• 7.2 weeks holiday, with the opportunity to buy more.
• Colleague Clubcard discount (10-15% + second card to share with someone else).
• Enhanced parental leave.
• Opportunities to Save and Buy as you earn.
• A place to get on - take advantage of our ongoing learning opportunities to help you achieve the job and career you want.

Interviews

As a Disability Confident Employer (Level 2), we’re committed to creating an accessible and supportive environment for all. We offer reasonable adjustments throughout the recruitment process, including interviews, to ensure every candidate has a fair opportunity to succeed.

We also know the importance of balancing work with life’s other commitments. Please talk to us at interview about the flexibility you need, as we’re committed to exploring part time and flexible working opportunities, at every level of the organisation.

Interviews are expected to be held from mid-October.

Why Tesco Insurance and Money Services?

Seeing your impact all around you: there's no better feeling.

Lucky for us, we get to feel it all the time. Because whatever our role, we're helping our colleagues and serving our customers, communities and planet a little better every day.

We deal in the personal – from pet insurance for your best friend, and home insurance for peace of mind, to motor insurance for your dream car or travel money for that trip you’ve worked hard for.

Everything we do is about making things better. Not just for others, but for you too. It's why you'll get bags of choice and plenty of development. It's why you'll always be heard and find balance that works for you. It's why you'll feel totally at home in a place where everyone's welcome.

So, if you want a career where you can do good and feel good, you've found it.

Let's make everyday a little better.

Our story

Making Insurance and Money Services more rewarding and offering great value and choice - because we know little wins can make a big difference.

We began life in 1997 and now help more than 2 million customers protect what matters to them.

We want to deliver a helpful service in everything we do and to make life easier for our customers. Our policies are really easy to manage online for our customers, but we know that being able to speak to our customer service staff when you need to is really important. This is why our customer service centers are open seven days a week.

Delivering great customer service means having great people behind the scenes – people who understand our customers and are driven by doing the right thing for them. We offer colleagues a place where they can feel totally at home in a place where everyone's welcome, where they can be part of a great team focused on making a real difference for our customers.