Personal Injury Handler

First Central; Manchester; On-site; GBP 25,000 - 45,000; Full time

Job summary

Join a dynamic insurance company as a Personal Injury Handler, where you’ll leverage your investigative and negotiation skills to manage personal injury claims. This role is perfect for those with a passion for helping clients navigate their claims journey while ensuring compliance with legal standards. You’ll work in a supportive environment that values flexibility, allowing for a hybrid work model after training. If you thrive in a fast-paced setting and are eager to make a difference, this is the opportunity for you!

Benefits

Flexible working hours

Energetic and supportive workplace

Professional development opportunities

Hybrid working model after training

Qualifications

• Experience in handling personal injury claims and negotiating settlements.
• Strong analytical skills to assess evidence and make informed decisions.

Responsibilities

• Manage a portfolio of Personal Injury claims from receipt to conclusion.
• Negotiate effectively with customers and third-party representatives.

Skills

Investigative mindset

Excellent communication

Analytical

Negotiation

Deadline driven

Strong negotiation and influencing skills

Excellent time management

Assertive skills

Education

Proven motor claims experience

Knowledge of regulatory framework

Tools

OIC/MoJ portals

Job description

We’re First Central Insurance & Technology Group (First Central for short), an innovative, market-leading insurance company. We protect the things customers love so they can get on with what matters to them in life.

Data drives us. It fuels our outstanding distribution, finance, technology and legal services. Our underwriting skills are built on data expertise; it creates the insights we need to give the right cover to the right customers at the right price. But, it’s the people inside and outside our business that power us. They make us stand out, help us succeed. We’re ambitious. We’re growing. We’ve won awards.

Do you have third-party injury claims experience? Are you a logical thinker and keen to progress your career in a dynamic and fast growing insurer? Do you enjoy negotiating and managing a claim to a conclusion with strong knowledge of relevant legal jurisdictional rules and protocols?

Well look no further! We’re on the lookout for a skilled Personal Injury Handler to join our growing organisation in either Salford Quays, Manchester or Haywards Heath, West Sussex.

It’s all about being assertive, playing a key role in supporting the customer through their PI claims journey from initial contact to case resolution. You’ll be an expert in your field showing empathy and building strong working relationships.

You'll be a great fit for the role if you have these skills:

• Investigative mindset: Our personal injury cases will involve gathering facts, studying legal documents, and conducting detailed investigations. Being adept at research helps build a solid claims case.
• Excellent communication: You’ll interact with clients, insurance companies, and Claimant solicitors. Effective communication is essential for conveying information clearly.
• Analytical: You’ll need to analyse complex situations, assess evidence, and make informed decisions. An analytical approach helps in evaluating complex PI claims.
• Negotiation: Negotiating settlements with insurance companies or other parties is a common aspect of personal injury work. Being a skilled negotiator is key.
• Deadline driven: Timeliness is essential in legal matters. Managing your deadlines for filing documents, responding to inquiries, and meeting requirements of a claim.

We love flexibility and hybrid working – The first 3 months will be in the office for training and support. Upon completing 3 months of service and subject to your performance, hybrid working can begin at 4 days from home and 1 day a week in the office. If you prefer to be in the office more, that’s good with us!

What’s our success? Well, that’s entirely down to our talented people, who we know are our biggest asset. Check out our Glassdoor page to see what our employees think about working here.

Are you up for the challenge? Then read further and click on apply if you are interested to start your career with us!

What's involved:

• Own and manage a portfolio of Personal Injury claims submitted via the OIC/MoJ portals from receipt of medical evidence through to conclusion, contacting policyholders, witnesses, Third Party insurers to assess and agree liability while keeping our policyholders informed on progress and managing expectations as required.
• Effectively negotiate, as appropriate, with customers, suppliers, Unrepresented Claimants, and all relevant Third-Party representatives.
• Promptly identify potential fraud indicators which require referral.
• Ensure that any bodily injury claims with potential large loss indicators are referred promptly.
• Manage inbound and outbound phone calls and ensure all files are reserved accurately.
• Able to effectively assess basic liability decisions.
• Ensure all continuous improvement ideas are raised via the Team leader or Technical Lead.
• Ensure that all expressions of dissatisfaction are registered.
• Carry out duties, activities, and tasks as directed within the Customer and Operations pillar.
• Ensure compliance with Company Policies, Values, and guidelines at all times.

Experience & knowledge:

• Proven motor claims experience working within a bodily injury claims environment gained from a motor insurer.
• Experience of handling personal injury claims including indemnity validation, accurate reserve setting, liability resolution, quantum assessment, and settlement techniques.
• Experience handling claims within the OIC (Official Injury Claims) Portal or similar (Desirable).
• Experience of handling third party injury claims liaising effectively with different claimant representatives (KYO/ Non KYO).
• Proficient knowledge of liability assessment.
• Knowledge of regulatory framework relating to Motor Claims and principles of English Law.
• Previous knowledge of FCA requirements (including TCF).
• Conversant with all sections of Pre-Action Protocol for Low Value Personal Injury Claims, Civil Procedure Rules, and the Road Traffic Act (RTA).

Skills:

• Thorough and effective communication skills, both verbal and written.
• Strong negotiation and influencing skills.
• Excellent time management and organisation skills.
• Good assertive skills.
• Auditing and coaching skills.
• Ability to act as a mentor/develop others and detect training needs.

Behaviours:

• Tenacious and strong negotiator.
• Self-motivated and enthusiastic.
• Able to evidence a thorough approach to claims handling.
• Emphasis on attention to detail and accuracy.

What can we do for you?

People first. Always. We’re passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them, so that’s what we offer. Our workplaces are energetic, inspirational, and supportive. To get a taste of the advantages you’ll enjoy, take a look at all our perks in full here.

Intrigued? Our Talent team can tell you everything you need to know about what we want and what we’re offering, so feel free to get in touch.