Personal Injury Claims Handler / Assistant

TSR-Legal; Wales; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A specialist insurance group in Swansea is seeking an experienced Personal Injury Claims Handler to manage a caseload of claims from initiation to settlement. The ideal candidate will have a strong background in handling personal injury claims, excellent negotiation skills, and a detail-oriented approach. This full-time, permanent role offers competitive salary and benefits in a supportive environment, with hybrid working options available.

Benefits

Competitive salary

Long-term career development

Free parking

Qualifications

• Proven experience in handling PI claims within a legal or insurance setting.
• Strong working knowledge of liability assessment and relevant regulations.
• Excellent communication, negotiation, and organisational skills.

Responsibilities

• Manage a caseload of personal injury claims from notification to resolution.
• Investigate liability and gather necessary evidence for claims.
• Negotiate settlements and manage litigation processes.

Skills

Claims process knowledge

Negotiation skills

Communication skills

Organisational skills

Tools

Claims management systems

Job description

Personal Injury Claims Handler / Assistant

Location: Swansea / Hybrid
Type: Full-Time, Permanent

TSR Legal are working in partnership with a respected forward-thinking, specialist insurance group to appoint an experienced PI Claims Handler to join their professional team based in Swansea. This is an excellent opportunity for a detail-oriented and legally astute individual to take the next step in their claims handling career within a supportive and expert-led environment.

The Company:

Our client is a well-established insurer that provides specialist advice and claims handling services across personal injury, motor, property, and liability sectors. With a strong reputation for excellence, they partner with insurers, brokers, and corporate clients to deliver commercially sound outcomes with legal precision.

The Role:

As a PI Claims Handler, you’ll manage a caseload of personal injury claims, overseeing the process from initial notification through to settlement or resolution. The role requires a balanced mix of legal knowledge, claims experience, and customer service, with a focus on achieving fair and efficient outcomes.

Key Responsibilities:

• Assessing and validating personal injury claims against relevant legal and policy criteria.
• Investigating liability and gathering necessary evidence to support resolution.
• Negotiating settlements and managing litigation processes where required.
• Maintaining accurate records, reserves, and documentation throughout the claim’s lifecycle.
• Ensuring all claims are handled in line with regulatory requirements and internal procedures.
• Liaising with solicitors, insurers, and third parties in a professional and efficient manner.
• Supporting the wider team with training, compliance, and performance targets.

Candidate Profile:

Essential Experience:

• Proven experience in handling PI claims within a legal or insurance setting.
• Strong working knowledge of the claims process, liability assessment, and relevant regulations.
• Excellent communication, negotiation, and organisational skills.
• Competent in using claims and/or case management systems.

Desirable Attributes:

• Customer-focused mindset with strong attention to detail.
• Ability to manage deadlines and multiple cases simultaneously.
• Team player with a proactive and professional approach.
• Comfortable working in a structured, compliance-driven environment.

Why Apply?

• Work with a respected personal injury team known for its legal expertise and collaborative culture.
• Gain exposure to complex and high-value claims.
• Enjoy long-term career development in a supportive, professional setting.
• Competitive salary and benefits package.
• Free parking – easy access to the offices via the M4

How to Apply:
If you are a skilled claims handler ready to take on a new challenge, please contact Rachel Phillips, Associate Director in confidence or apply below: [e-mail] / 02920 388100