Personal Customer Advisor

Gap Personnel; Liverpool; On-site; GBP 60,000 - 80,000; Part time

Job summary

A recruitment agency is seeking a Personal Customer Advisor in Liverpool. The role involves handling calls from healthcare professionals and patients, ensuring excellent customer service and proper management of sensitive information. Candidates should have a GCSE level education and strong Microsoft Office skills. This ongoing position pays £12.21 per hour with potential for permanent placement.

Qualifications

• Attention to detail essential for managing sensitive information.
• Experience in a contact centre environment preferred.
• Ability to handle queries and direct callers effectively.

Responsibilities

• Triage inbound telephone calls and handle basic queries.
• Direct callers to the correct team or service.
• Communicate professionally with surgeries regarding patient prescriptions.

Skills

Attention to detail

Excellent Microsoft Office skills

Proactive and self-sufficient

High level of discretion

Education

Educated to GCSE level

Vocational qualifications in a relevant field

Job description

Gap Personnel who are operating as an employment business are currently recruiting on behalf of our client for Personal Customer Advisor for a company based in Liverpool, L3 area.

The position is ongoing with a possibility of going into a permanent contract for suitable candidates.

Role Overview:

As part of the Contact Centre Team, the Personal Customer Advisor is responsible for speaking to nurse professionals, GP surgeries and patients that require appliances or medication.

Qualifications:

Essential:

·Educated to GSCE level

Desirable:

·Vocational qualifications in a relevant field

Experience and Skills:

Essential:

• Attention to detail
• Excellent Microsoft Office skills
• Proactive and self-sufficient
• High level of discretion with the ability to handle sensitive information confidentiality

Desirable:

• Previous experience working in a contact centre environment
• Experience working with patient records and information

Duties and Responsibilities:

• Triage inbound telephone calls to the contact centre, handling basic queries
• Direct callers to the correct team or service, take messages where appropriate
• Raise advisor call backs
• Communicate professionally with surgeries via phone and/or email to chase the receipt of patient prescriptions, actioning call backs when scheduled
• Register new patient referrals on our internal database
• Build knowledge of the patient database system, being able to confidently, update key patient information and locate historical data and previous actions to support objection handling
• Identify correct product code and quantity of prescription outstanding
• Redeem paper and electronic prescriptions
• Branch Staff: check and scan parcels before delivery
• Promote, share and live the Bullen vision, objectives and values.
• Any other duties which contribute to the success of the role and the business.

Hours of work:

·9am – 5pm

Pay rate:

·£12.21 per hour

Interested candidates can send their CV to [e-mail]

Gap personnel group are committed to the selection, recruitment, and development of the best people, basing judgment solely on suitability for the job.