Personal Banker (7 months)

JR United Kingdom; Sittingbourne; On-site; GBP 26,000 - 30,000; Full time

Job summary

An established industry player is seeking a Customer Service Personal Banker to enhance the banking experience for valued customers. In this role, you will be the first point of contact, delivering exceptional service while guiding customers through their financial needs. With comprehensive training and support, you will gain a Foundation Certificate in Responsible Banking, equipping you with the skills necessary for career advancement. Join a dynamic team where your contributions will make a significant impact on customer satisfaction and service excellence. This opportunity is perfect for those passionate about customer service and eager to develop their skills in a supportive environment.

Benefits

Healthcare Benefits

Generous Holiday Entitlement

Retirement Fund Contribution

Qualifications

• Motivated and driven to develop a career with a customer-centric approach.
• Strong communication skills to explain products and procedures.

Responsibilities

• Provide outstanding service as the first point of contact for customers.
• Assist customers with banking requests and financial products.

Skills

Customer Service

Strong Communication Skills

Attention to Detail

Interpersonal Skills

Ability to Work Under Pressure

Education

Foundation Certificate in Responsible Banking

Job description

Job Description

Join us as a Customer Service, Personal Banker in Sittingbourne. You’ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals. We’ll look to you to proactively find ways to continually enhance our customer banking experience. We’ll support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skills with full training. Please note, this job does not meet Skilled Worker visa sponsorship requirements. We’re offering this opportunity for a period of seven months.

What you'll do

As the first point of contact in our branches, customers will be at the very heart of your role, so you’ll be committed to providing outstanding service in every interaction. You’ll work with high levels of accuracy as you provide each customer with a seamless and positive experience.

Day-to-day, you’ll be:

• Having proactive conversations, understanding the needs of our customers and helping them with their banking needs
• Completing general banking requests such as payments, balance inquiries, and transfers
• Helping customers to understand the different ways they can bank with us and the range of services we can offer
• Identifying opportunities to help customers with simple financial products, and collaborating with other teams to provide a seamless customer experience

The skills you'll need

To be successful in this role, you’ll need to be motivated and driven to develop your career and have a customer-centric approach to your work. Strong communication skills are essential, as you’ll need to highlight the benefits of our products and procedures to our customers in an easy-to-understand manner.

You’ll also need:

• A passion for customer service and strong attention to detail
• The ability to thrive under pressure and the determination to continuously improve service for our customers while meeting your personal and branch goals
• Strong interpersonal skills and the ability to work well as part of a team
• The commitment to develop new skills and responsibilities

How we’ll reward you

You’ll join us on a competitive salary starting at £26,010, pro-rata for the hours you work.

You’ll also benefit from:

• A range of protection, healthcare, and lifestyle benefits through NatWest Group Benefits, our fully flexible reward programme
• A generous holiday entitlement of 33 days, pro-rata for hours worked
• A monthly contribution to your retirement fund

To find out more about the benefits we offer, check out our rewards and benefits page.

What else you need to know

Your working pattern

You’re joining an incredible network of colleagues who are here for our customers whenever and wherever they need us. You’ll need to be flexible in terms of the hours you work, typically during branch opening hours between 9am and 5pm, Monday to Friday, with rotational Saturdays and some bank holidays.

Your learning journey

Your journey starts with a comprehensive training programme where you’ll gain new skills and confidence. You’ll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities.