Personal Banker

Medirest Signature; Nottingham; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading financial services provider is seeking a Personal Banker to support customers in achieving their financial goals. You will provide outstanding service, handle banking requests, and guide customers in understanding available services. Strong communication skills and customer service passion are essential. This role offers the opportunity for professional development while working in a dynamic team environment.

Qualifications

• Experience in a customer-facing environment is essential.
• Strong communication skills to explain products and procedures.
• A passion for customer service and strong attention to detail.

Responsibilities

• Guide and support customers to achieve their financial goals.
• Handle general banking requests like payments and transfers.
• Help customers understand the services offered.

Skills

Customer service experience

Strong communication skills

Attention to detail

Ability to work under pressure

Interpersonal skills

Job description

Join us as a Personal Banker

• You’ll be integral to guiding and supporting our valued customers, helping them to achieve their financial goals
• We’ll look to you to proactively find ways to enhance their individual banking experience
• Your career progression is important to us, so we’ll be helping you to achieve a Professional Banker accreditation while working in this role
• To be considered for this role, you’ll need to specifically state on your CV that you have the right to live and work in Jersey

What you'll do

Customers will be at the very heart of your role, so you’ll be committed to providing outstanding service in every interaction. You’ll work with high levels of accuracy as you provide each customer with a seamless and positive experience.

Day-to-day, you’ll be:

• Having great conversations, understanding the needs of our customers and helping them with their banking needs
• Completing general banking requests such as payments, balance enquires and transfers when needed
• Helping customers to understand the different ways they can bank with us and the range of services we can offer and booking financial health checks
• Identifying opportunities to help customers fulfil their financial service needs, providing a seamless customer experience

The skills you'll need

To be successful in this role, you’ll need to have experience of working in a customer facing environment. Strong communication skills are a must, as you’ll need to explain our products and procedures to our customers in an easy to understand way.

You’ll also need:

• A passion for customer service and a strong attention to detail
• The ability to thrive under pressure and have the determination to continuously improve standards for our customers
• Strong interpersonal skills and the ability to work independently as well as part of a team